employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(277 total reviews)
avatar

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 277 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

277 reviews
1.0
Jul 5, 2015
Recommend
CEO approval
Business Outlook

Pros

So very little. Free sky package if you stick it

Cons

Pointless training, you will not be ready to use the systems they use. They say before you get to the floor "Ask for as much help from the team leaders and floor walkers, they are paid to help you", reality is most of them don't care and will huff and then berate you if you don't get something within a micro second. The constant barrage of sales enforcement (although throughout the training you'll be told it's a no pressure environment). Absolutely no understanding if you take time off for illness or God forbid your children are sick. No support. Everyone in this place smiles at you and tells you what you want to hear, slaps you on the back and pretends to be the bestest friends you've ever had whilst all the time looking after number 1, watch your back in this place. Seriously if you are thinking of taking up a place to work here, don't be surprised if within a week or 2 you are looking for a way out. There is a revolving door at the entrance for a very good reason. Stay away and keep your dignity intact.

avatar
Firstsource Solutions Response
8y
We are sorry to hear about your unfortunate experience during your time at Firstsource. Our colleagues are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member of our team. We are taking your feedback and addressing the places we missed in delivering a great working experience for you.
4.0
Feb 26, 2015

Sr CSA

Recommend
CEO approval
Business Outlook

Pros

Best working environment where you'll find most experienced to freshers enjoying and working. No need to ask for help as it's always provided before asking

Cons

Operations team is superb but management and HR need to show more concern for employees.issues are resolved by mngmnt when it's not a concern anymore

5.0
Nov 6, 2014
Recommend
CEO approval
Business Outlook

Pros

Good culture, awesome benefits, superb work life balance, good management people, HR relations, growth opportunities

Cons

Low compensation, I can think of any except that

Viewing 262 - 264 of 277 Reviews

Glassdoor has 4,368 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.