Firstsource Solutions Senior Customer Support Associate reviews

4.3

81% would recommend to a friend

(12 total reviews)

Ritesh Idnani

82% approve of CEO

99% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (12 reviews)

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Reviews by job title

12 reviews

4.0

Jan 2, 2026

Good

Senior customer support associate

Recommend

CEO approval

Business Outlook

Pros

Good job security and no pressure work environment

Cons

Long travel, no shift allowance for night shifts

Firstsource Solutions Response

5mo

Thank you for your feedback! We’re glad to hear that you appreciate the job security and stress-free work environment at Firstsource. Creating a stable and balanced workplace is something we take pride in. Transport and shift-related benefits are structured based on business requirements.

3.0

Sep 27, 2025

Need to improve

Senior customer support associate

Recommend

CEO approval

Business Outlook

Pros

Good career growth in 2-3 years people get promoted

Cons

9: 30 minutes of shift 1 way cab Less PF contribute 8% max appraisal

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value the career growth opportunities and promotions within the organization. We also note your observations regarding shift timings, transportation, PF contribution, and appraisal. We encourage you to have an open conversation with HR to discuss these matters further.

5.0

May 22, 2025

My experience in Firstsource Solutions Limited

Senior customer support associate

Recommend

CEO approval

Business Outlook

Pros

Management here is good and very supportive towards employees. Great work environment. No work stress. We have lot of career opportunities here.

Cons

Should provide two-way cab facility.

Firstsource Solutions Response

1y

Thank you for sharing your feedback! We’re happy to know you appreciate the supportive management, positive work environment, and the career opportunities available. It's great to hear that you're experiencing a healthy work-life balance with no stress. Regarding your suggestion on the two-way cab facility — we understand how this could further enhance your daily experience. While current transportation services are aligned with operational needs,

Viewing 4 - 6 of 12 Reviews

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