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Firstsource Solutions

Engaged Employer

Firstsource Solutions Technical Chat Support reviews

3.1

40% would recommend to a friend

(5 total reviews)
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Ritesh Idnani

100% approve of CEO

68% positive business outlook

Reviews by job title

5 reviews
3.0
Dec 9, 2023
Recommend
CEO approval
Business Outlook

Pros

The work environment is very good

Cons

There's lots of politics inside the management

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We believe a positive work environment can make all the difference in employee satisfaction and productivity. We hold all employees, including management, accountable for their actions and behaviors, reinforcing the importance of integrity and professionalism in the workplace. We have open communication channels where employees feel comfortable expressing their opinions and concerns. We follow fair decision-making processes and treat all employees with respect and equity, regardless of their position or status within the company.
3.0
Jan 26, 2016

Verizon Chat agent

Recommend
CEO approval
Business Outlook

Pros

Working for a chat center is a great thing for people that are a little on the shy side, and working for Verizon is great. As with any call center your get hired quickly. The training is very good too.

Cons

It is impossible to take two chats with complicated billing issues at the same time, and give great customer service. You just never get used to it, and while it is fun and exciting for some, for me I couldn't stop focusing on the fact that I was keeping people for an hour when they had a question that should have only taken 15 minutes.

Viewing 4 - 5 of 5 Reviews

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