Foundever reviews

3.9

77% would recommend to a friend

(19,140 total reviews)
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Laurent Uberti

83% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,140 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

19K reviews
2.0
Mar 29, 2011
Recommend
CEO approval
Business Outlook

Pros

Flexible schedules, wide variety of work options (technical support, customer service, etc.). Decent pay for the area, but not for the type of work.

Cons

Incompetent management, not friendly to people with children, soul crushing work (I am sorry ma'am, we cannot replace your brand new computer that you use to communicate with your grandkids). Managers are implicitly encouraged to skirt the rules to improve their performance.

2.0
Mar 8, 2011

Stressful and frustrating

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Well, it's a job -- in this economy, that's something, I guess. The pay and benefits are consistent with other call centers.

Cons

Customer service is a stressful job no matter how you cut it; people are unhappy when calling in, and they transfer their dissatisfaction with the company to you as a person. This can be tempered with good management, but that's not how Sitel operates. Favoritism abounds and it doesn't matter how well you do your job, you're not going to get off the phones unless you're the supervisor's BFF.

Viewing 19105 - 19107 of 19,140 Reviews

Glassdoor has 24,564 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.