Does Global Response pay their employees well?

According to anonymously submitted Glassdoor reviews, Global Response employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Global Response. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Global Response?

40% of Global Response employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Global Response 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Global Response?

Customer Service Representative (68) , Brand Specialist (23) , Customer Service Representative (CSR) (6) , Brand Care Specialist (5) , Supervisor (5) , Call Center Agent (4) , Customer Service Agent (4) , Customer Service Supervisor (4) , Call Center Representative (3) , Customer Service (3) , Account Manager (2) , Case Manager (2) , Human Resources (2) , Online Chat/Email Representative (2) , Project Manager (2)

What are the pros of working at Global Response according to real employee reviews?

"Flexible and work from home" ((in 16 reviews)); "Nice people and good hours." ((in 12 reviews)); "There are great benefits, an open door policy for concerns, thorough organization, and the knowledge that you are part of an important team." ((in 11 reviews)); "Coworkers are friendly and welcoming." ((in 9 reviews)); "Flexible hours and quarterly activities." ((in 6 reviews))

What are the cons of working at Global Response according to real employee reviews?

"Bad management" ((in 21 reviews)); "Low pay needs to communicate with agents better" ((in 19 reviews)); "Absolutely abysmal training to new hires, or no training to speak of." ((in 6 reviews)); "Not even the managers nor supervisors are helpful regarding this matter." ((in 4 reviews)); "Honestly everything is a con, beginning with the measly pay rate and ending with the immature attitudes of lower and upper management as well as the multiple pest issues." ((in 4 reviews))

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Global Response

Part of Connexus Resource Group

Global Response reviews

2.7

40% would recommend to a friend

(263 total reviews)

Wendy Shooster

46% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.6

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

Global Response has an employee rating of 2.7 out of 5 stars, based on 263 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Global Response employee rating is 24% below average for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

1.0

Dec 22, 2019

Employees are disposable - Do not work for them!

Justice customer service representative

Recommend

CEO approval

Business Outlook

Pros

I enjoyed my fellow co-workers.

Cons

This company will hire you for a "permanent" position, only to let you go (along with multiple others) when they season ends. Unfortunately you cannot believe anything they tell you. Honesty is not their policy. I watched as they fired 15 or more employees right before Christmas, only after promising that if they met Global's guidelines there was "no doubt" they would be hired on permanently. They dispose of their employees like garbage. Extremely unprofessional company.

Global Response Response

We appreciate the time you took to provide the feedback.

1.0

Oct 3, 2019

Worts company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

while you get a good job

Cons

Low pay, never pay overtime

Global Response Response

We appreciate the time you took to provide the feedback.

3.0

May 30, 2019

ZARA Account

Brand specialist

Recommend

CEO approval

Business Outlook

Pros

I am part of the Social Media Team and enjoy what I do.

Cons

No room for advancement. Pay is minimal . Company rules/regulations/policies can be much different and unusual from that of corporate offices.

Global Response Response

We appreciate the time you took to provide the feedback.

Viewing 46 - 48 of 263 Reviews

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