Does Global Response pay their employees well?

According to anonymously submitted Glassdoor reviews, Global Response employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Global Response. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Global Response?

40% of Global Response employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Global Response 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Global Response?

Customer Service Representative (68) , Brand Specialist (23) , Customer Service Representative (CSR) (6) , Brand Care Specialist (5) , Supervisor (5) , Call Center Agent (4) , Customer Service Agent (4) , Customer Service Supervisor (4) , Call Center Representative (3) , Customer Service (3) , Account Manager (2) , Case Manager (2) , Human Resources (2) , Online Chat/Email Representative (2) , Project Manager (2)

What are the pros of working at Global Response according to real employee reviews?

"Work from home is good" ((in 15 reviews)); "Nice people and good hours." ((in 12 reviews)); "There are great benefits, an open door policy for concerns, thorough organization, and the knowledge that you are part of an important team." ((in 9 reviews)); "Coworkers are friendly and welcoming." ((in 8 reviews)); "The managers are always there to help and my coworkers are great." ((in 5 reviews))

What are the cons of working at Global Response according to real employee reviews?

"Low pay needs to communicate with agents better" ((in 21 reviews)); "Bad management" ((in 17 reviews)); "Absolutely abysmal training to new hires, or no training to speak of." ((in 6 reviews)); "Not organized and no communication" ((in 5 reviews)); "Honestly everything is a con, beginning with the measly pay rate and ending with the immature attitudes of lower and upper management as well as the multiple pest issues." ((in 4 reviews))

Skip to content Skip to footer

Notifications

Global Response

Part of Connexus Resource Group

Global Response reviews

2.7

40% would recommend to a friend

(263 total reviews)

Wendy Shooster

46% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.6

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

Global Response has an employee rating of 2.7 out of 5 stars, based on 263 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Global Response employee rating is 24% below average for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

2.0

May 11, 2017

Monotonous

Customer service representative/agent

Recommend

CEO approval

Business Outlook

Pros

You sit all day so no long standing or walking around. You meet great people. Time passes quickly. There are great food options available on the compound.

Cons

Monotonous. No room for growth. Don't even bother asking managers for help. You get a 30, a 15 and 5 mins personal time so if you ever want to use the bathroom or get up from your desk outside of those break times, good luck. Probably one of the worst jobs I've had.

Global Response Response

We appreciate the time you took to provide the feedback.

2.0

Jan 24, 2017

Data Entry Specialist

Data entry specialist

Recommend

CEO approval

Business Outlook

Pros

Global Response gave me an opportunity to fully understand the nuts and bolts of Blue Cross Blue Shield of Michigan's healthcare plans. I was given the challenge of updating the group plans to conform with the Healthcare Affordability Act's requirements.

Cons

Global Response was very friendly, but unapproachable because they randomly walked people out the door without explanation. Just threw them to the street and said "We don't need your services anymore." No explanation or anything. Created a very tense environment.

Global Response Response

We appreciate the time you took to provide the feedback.

4.0

Jul 22, 2016

A Normal Call Center

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I worked at Global Response for less than a year before I had to leave for personal reasons. I was in the call center department and compared to a retail job it is a lot better than that. It is very easy to obtain a job there. If you do not have a record and you have experience in customer service most likely you will be hired.

Cons

When I was there the turn out rate was high. That is why they are always hiring. If you do not make your talk time, holds and percentages there is a high chance they will let you go. In the call center departments you are answering calls from multiple companies. One call could be a person calling about cupcakes and another call is from a person needing to get their pool looked at. Its confusing because they want you to sound certain of yourself with the customer but if you can get any call from any business it is hard to become acquainted and familiar with the products that customers are calling about so you can give them correct information.

Global Response Response

We appreciate the time you took to provide the feedback.

Viewing 19 - 21 of 263 Reviews

Top companies for "Compensation and Benefits" near you

Telefónica

3.8★Compensation & Benefits