Does Global Response pay their employees well?

According to anonymously submitted Glassdoor reviews, Global Response employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Global Response. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Global Response?

40% of Global Response employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Global Response 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Global Response?

Customer Service Representative (68) , Brand Specialist (23) , Customer Service Representative (CSR) (6) , Brand Care Specialist (5) , Supervisor (5) , Call Center Agent (4) , Customer Service Agent (4) , Customer Service Supervisor (4) , Call Center Representative (3) , Customer Service (3) , Account Manager (2) , Case Manager (2) , Human Resources (2) , Online Chat/Email Representative (2) , Project Manager (2)

What are the pros of working at Global Response according to real employee reviews?

"Work from home is good" ((in 15 reviews)); "Nice people and good hours." ((in 12 reviews)); "There are great benefits, an open door policy for concerns, thorough organization, and the knowledge that you are part of an important team." ((in 9 reviews)); "Coworkers are friendly and welcoming." ((in 8 reviews)); "The managers are always there to help and my coworkers are great." ((in 5 reviews))

What are the cons of working at Global Response according to real employee reviews?

"Low pay needs to communicate with agents better" ((in 21 reviews)); "Bad management" ((in 17 reviews)); "Absolutely abysmal training to new hires, or no training to speak of." ((in 6 reviews)); "Not organized and no communication" ((in 5 reviews)); "Honestly everything is a con, beginning with the measly pay rate and ending with the immature attitudes of lower and upper management as well as the multiple pest issues." ((in 4 reviews))

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Global Response

Part of Connexus Resource Group

Global Response reviews

2.7

40% would recommend to a friend

(263 total reviews)

Wendy Shooster

46% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.6

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

Global Response has an employee rating of 2.7 out of 5 stars, based on 263 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Global Response employee rating is 24% below average for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

3.0

Jan 28, 2015

Mediocre call center

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

clean inviting environment. Call center is well diverse and they have great accounts

Cons

call center is a little small breaks are short if any some employees are quite rude and the hiring process is a little lengthy

Global Response Response

We appreciate the time you took to provide the feedback.

1.0

Jan 18, 2013

Not what you think, sadden as time goes by...

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None, this is still a family company brown-nosing is exceptional...

Cons

Caring, "I walk the whole floor", welcoming, kind work place?How about mistreated by other Floridians

Global Response Response

We appreciate the time you took to provide the feedback.

5.0

Jul 18, 2017

Great Company!

Account supervisor

Recommend

CEO approval

Business Outlook

Pros

I have been working for Global Response for over 7 years now and am very happy working for the company. - Family owned and operated. They are very involved with the community and hire 1000's of employees - especially during holiday season. - Lot's of different accounts from industries like fashion, healthcare, auto, catalog & more. -Flexible schedules. Depending on the account you end up working for some don't work weekends, some are part-time and full-time with varying start schedules. -Benefits are good - includes health, dental, vision, 401K, plus vacation time and sick/personal time after a year. -Fun atmosphere, they have a lot of days through out the year that they ask the staff to dress up for a special visit and during holidays they get very festive. They host employee appreciation days as well as other special occasions. Overall this is a great call center to work out compared to most, more relaxed environment and no high sales. Global Response is committed 100% to excellent customer service which makes for a great company to work!

Cons

-Initial hire is on a temp basis, once directly hired you can start to receive benefits. -Parking can get pretty hectic during peak season.

Global Response Response

We appreciate the time you took to provide the feedback.

Viewing 16 - 18 of 263 Reviews

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