Does Global Response pay their employees well?

According to anonymously submitted Glassdoor reviews, Global Response employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Global Response. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Global Response?

40% of Global Response employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Global Response 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Global Response?

Customer Service Representative (68) , Brand Specialist (23) , Customer Service Representative (CSR) (6) , Brand Care Specialist (5) , Supervisor (5) , Call Center Agent (4) , Customer Service Agent (4) , Customer Service Supervisor (4) , Call Center Representative (3) , Customer Service (3) , Account Manager (2) , Case Manager (2) , Human Resources (2) , Online Chat/Email Representative (2) , Project Manager (2)

What are the pros of working at Global Response according to real employee reviews?

"Work from home is good" ((in 15 reviews)); "Nice people and good hours." ((in 14 reviews)); "Coworkers are friendly and welcoming." ((in 8 reviews)); "There are great benefits, an open door policy for concerns, thorough organization, and the knowledge that you are part of an important team." ((in 8 reviews)); "Flexible hours and quarterly activities." ((in 7 reviews))

What are the cons of working at Global Response according to real employee reviews?

"Low pay needs to communicate with agents better" ((in 20 reviews)); "Bad management" ((in 20 reviews)); "Absolutely abysmal training to new hires, or no training to speak of." ((in 8 reviews)); "Not even the managers nor supervisors are helpful regarding this matter." ((in 4 reviews)); "Honestly everything is a con, beginning with the measly pay rate and ending with the immature attitudes of lower and upper management as well as the multiple pest issues." ((in 4 reviews))

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Global Response

Part of Connexus Resource Group

Global Response reviews

2.7

40% would recommend to a friend

(263 total reviews)

Wendy Shooster

46% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.6

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

Global Response has an employee rating of 2.7 out of 5 stars, based on 263 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Global Response employee rating is 24% below average for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

1.0

Dec 31, 2015

A hot mess ...

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Fellow co-workers, they can be some of the nicest and hardworking people. While I'm not there to make friends and this is just a means to an end, its nice to work with hardworking folks.

Cons

It's a great place to work ... if you dont mind sacrificing your sanity, dignity, time and energy for little pay, little to no recognition and the constant harrasment of your supervisor to make them look good, while they take credit for your actions and manage to blame you for their shortcomings.

Global Response Response

We appreciate the time you took to provide the feedback.

1.0

Dec 30, 2015

Filthy call center!!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None....they lie alot and only like if you kiss up

Cons

They care little about the employee. This is why the call is so filthy and very poorly kept. The carpet is so dirty I could barely tell what color it was. The call center has a musky odor. The cubicles are outdated there is no assigned seating. It's just disgusting. HOW CAN THEY HAVE THEIR EMPLOYEES WORK IN SUCH CONDITIONS??? BECAUSE THEY DON'T CARE.

Global Response Response

We appreciate the time you took to provide the feedback.

3.0

Nov 30, 2015

Bilingual Customer Service Agent

Brand care specialist

Recommend

CEO approval

Business Outlook

Pros

It is a good option for someone in desperate need of a job as they are always hiring during the season. I did not want to stay there for too long but since I was a good employee my manager gave me a small raise every year without even asking for it . I was lazy about looking for better options and ended up staying 3 years. So, not so bad of a company.

Cons

There is little opportunity for advancement and the compensation is not very good. The health insurance plan is very expensive. Management hires supervisors from outside of the company and does not introduce them to the staff you have to guess that the new person walking around is your new watcher. They let go of people without notice on the day before Christmas. HR people are rude.

Global Response Response

We appreciate the time you took to provide the feedback.

Viewing 226 - 228 of 263 Reviews

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