Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has been stable over the past 12 months.

How satisfied are employees working at Hilton?

84% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.7 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (415) , Front Desk Receptionist (301) , Manager (204) , Sales Manager (195) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 471 reviews)); "culture is great and they do invest in all their employees" ((in 337 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 262 reviews)); "Great team member travel program" ((in 186 reviews)); "Great hotel and travel benefits" ((in 177 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 555 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 549 reviews)); "Long hours and underinvestment in some properties" ((in 425 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 374 reviews)); "Managers were bad at communicating with each other and satff." ((in 165 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Ciudad de México , Guadalajara , Los Cabos , Cancún , Puerto Vallarta , San Luis Potosí , Tulum , Playa del Carmen , Veracruz , Monterrey , Querétaro , Silao , Villahermosa , Tijuana , Reforma , Guanajuato , León , Saltillo , El Tule , Nuevo Laredo , Aguascalientes , Culiacán , Quintana Roo , Coatzintla , Los Reyes , Puebla

Hilton reviews

4.0

84% would recommend to a friend

(7,565 total reviews)

Christopher Nassetta

97% approve of CEO

62% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.1

Career opportunities

4.0

Senior management

3.7

Work/Life balance

3.6

Compensation and benefits

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,565 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

May 4, 2017

One of the best companies I've ever worked for

Concierge

Recommend

CEO approval

Business Outlook

Pros

I spent about 4 years total working for Hilton Hotels in Orlando, FL, both as a direct employee, then as a contracted concierge. Overall, it was a great experience and a wonderful company to work for. Pros are as follows... -Decent wages -Excellent PTO system -With it being hospitality, expect to work a lot of weekends and major holidays. But in my experience, we got to choose which holidays were most important for us to have off, and we typically got the ones we wanted. -Fun, friendly work environment. I met several of my closest friends from Hilton. -Company is constantly growing and evolving, so there's always openings and opportunities for growth

Cons

The cons I experienced working for Hilton were mostly associated with my direct managers, so they can't really be applied to the company as a whole. Management is almost always changing, as promotions are quite common. In the 2 years I spent in my first role with Hilton, I had about 7 different direct managers. Some I liked, and some weren't so great. I ultimately left that particular role and property with several other employees because the new manager was not working out for us. But again, that only pertains to that particular experience. Also, be sure to fight for your annual raise. Each year, you are reviewed and "graded" on your job performance. Your raise is then a reflection of that score. If you don't agree with your scored, fight it and see that you get the raise you deserve.

Hilton Response

9y

Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We wish you the best of luck in all your future endeavors!

5.0

Apr 30, 2017

General Manager

General manager

Recommend

CEO approval

Business Outlook

Pros

Has purpose and is the best in hospitality

Cons

Franchise properties offer a different experience, as mangers we want share the vision of Great Conrad

Hilton Response

9y

Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We wish you the best of luck in all your future endeavors!

5.0

Apr 27, 2017

Say yes to working at the Hilton!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great benefits ! Friendly co-workers ! Fun atmosphere !

Cons

No major cons to share

Hilton Response

9y

Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!

Viewing 544 - 546 of 7,565 Reviews

Jobs at Hilton

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Supervisor de Seguridad - Publicación vencida

Gerente de Alimentos y Bebidas - Publicación vencida

Agente de Recepción - Publicación vencida

Guadalajara

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Hilton

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One of the best companies I've ever worked for

General Manager

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