Hilton reviews

4.0

84% would recommend to a friend

(7,566 total reviews)
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Christopher Nassetta

97% approve of CEO

62% positive business outlook

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,566 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Dec 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Benefits of working at hotel as a bartender are nice since we get health insurance and such, hotel discount is spotty based on how busy the hotel you want to go to is, but depending on where you want to go you usually have a 70% chance of getting the discount you can get a discount at a Hilton property for around 45$ dollars a night.

Cons

Some downsides is that not all the times is corporate very well mannered towards their employees

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Hilton Response
9y
Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. As always, we encourage you to provide your feedback directly with your manager or HR team to ensure any opportunities are addressed. Thank you again for taking the time to give us a review and for your commitment to Hilton.
3.0
Dec 23, 2016
Recommend
CEO approval
Business Outlook

Pros

Good benefits, good pay, promotions possible. People I worked with were wonderful. The hotel brands are all excellent.

Cons

After working with the newer added brands, Hampton Inns, Embassy Suites, Homewood Suites for over 35 years, I retired. I got a goodbye lunch! A lifetime discount at the hotels would have been nice.

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Hilton Response
9y
Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We wish you the best of luck in all your future endeavors!
1.0
Dec 15, 2016
Recommend
CEO approval
Business Outlook

Pros

- Customer & employee diversity - Free meal - Opportunities to develop

Cons

- Advised to follow by example of management to break health and safety rules, and go against their own code of conduct by falsifying pool readings and allowing customers to use the pool when there were excessive/insufficient levels of chlorine or pH. - It was said that the equipment was temperamental but there was not enough money in the budget to afford a fix. - Further to the above, management advised for the pool to remain open after a pool light had detached from the wall resulting in a thick electrical wire being exposed in water. Customers were in the pool when this was reported and naturally shared my concern. This remained unfixed and frequently occurred for the remainder of time I was working there. - Mislead by management into working public holidays "to receive double pay". A lie I was led to believe at the advantage of management having a day off at my expense. This appears to be acceptable practice as I had escalated the matter further up the chain only for nothing to come from it. Instead, I was ultimately dismissed for raising this very real concern. - Zero appreciation or respect is given to staff by their department head - This is coming from a person who was turning down work (for several months) that was almost 3 times the salary and of which I enjoyed doing a lot more, for work I was not required to do at Hilton (being a casual employee) but did out of courtesy and to help my manager out until she found a replacement. - As a fitness instructor you'll be doing predominately reception work (location dependent) - Frequent shift changes and anti-social hours - Smokers are awarded with extra breaks

Viewing 568 - 570 of 7,566 Reviews

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