Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

84% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.7 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (414) , Front Desk Receptionist (299) , Manager (204) , Sales Manager (195) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 459 reviews)); "culture is great and they do invest in all their employees" ((in 333 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 256 reviews)); "Great work life balance and ability to create own projects" ((in 206 reviews)); "But at it's roots are the Team Members who make the hotels great." ((in 190 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 555 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 543 reviews)); "Long hours and weekends but that comes with hotels" ((in 414 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 378 reviews)); "Managers were bad at communicating with each other and satff." ((in 160 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Ciudad de México , Guadalajara , Los Cabos , Cancún , Puerto Vallarta , San Luis Potosí , Tulum , Playa del Carmen , Veracruz , Monterrey , Querétaro , Silao , Villahermosa , Tijuana , Reforma , Guanajuato , León , Saltillo , El Tule , Nuevo Laredo , Aguascalientes , Culiacán , Quintana Roo , Coatzintla , Los Reyes , Puebla

Hilton reviews

4.0

84% would recommend to a friend

(7,549 total reviews)

Christopher Nassetta

97% approve of CEO

62% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.1

Career opportunities

4.0

Senior management

3.7

Work/Life balance

3.6

Compensation and benefits

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,549 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Jun 10, 2018

Great company but poor leadership

Development coach

Recommend

CEO approval

Business Outlook

Pros

Solid, stable, Core Values & Tenets, 100% Virtual

Cons

Very low pay, does not value loyal employees, lots of turnover, hires outside rather than promote from within.

Hilton Response

8y

Thank you for providing us with your feedback. We appreciate your candor. Hilton offers fair and competitive compensation along with the benefits and programs that weigh into our overall total compensation package. We are sorry you do not feel this is the case in your situation. Once again, thank you for providing this feedback. We understand there is always room for improvement; please know your comments have been shared with leadership. As always, we encourage you to provide your feedback directly with your manager or HR team to ensure any opportunities are addressed. Thank you for your commitment to Hilton.

3.0

May 21, 2018

Technology-challenged

Reservation sales agent

Recommend

CEO approval

Business Outlook

Pros

Awesome benefits, a wealth of support, tools and infomation to do your job, build-your-own-schedule

Cons

Reservation system (ICJ) is for the birds. It crashes at point of confirmation deeming repeat of information (stay dates, amenitities, credit card), need to integrate other department's system (guest services, front desk) instead of having to connect to them for information to service guest.

Hilton Response

8y

Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.

2.0

Apr 11, 2018

Going downhill fast

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Team Member Travel Program, Starbucks, flexible work options, generous PTO

Cons

Hilton used to have an amazing culture but that culture has been fading fast over the past year. The collegial culture that was our hallmark is being replaced by politics and gamesmanship and it’s killing morale. Senior management talks about aligning and reducing priorities but the opposite seems to be happening and morale is suffering as teams are stretched too thin to be successful.

Hilton Response

8y

Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. As always, we encourage you to provide your feedback directly with your manager or HR team to ensure any opportunities are addressed. Thank you again for taking the time to give us a review and for your commitment to Hilton.

Viewing 196 - 198 of 7,549 Reviews

Jobs at Hilton

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Barman - Publicación vencida

Guadalajara

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Hilton

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Great company but poor leadership

Technology-challenged

Going downhill fast

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