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      Hilton

      Engaged Employer

      Hilton reviews

      4.0

      84% would recommend to a friend

      (7,553 total reviews)
      avatar

      Christopher Nassetta

      97% approve of CEO

      62% positive business outlook

      Ratings by category

      4.7

      Diversity & inclusion

      4.4

      Culture & values

      4.1

      Career opportunities

      4.0

      Senior management

      3.7

      Work/Life balance

      3.6

      Compensation and benefits

      Hilton has an employee rating of 4.0 out of 5 stars, based on 7,553 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      4.0
      Sep 26, 2014

      Great enviroment to work in

      Front desk agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hilton has a very well structure employee care system and the staff is generally trained to be supportive and friendly. You get great travel discounts in hotels worldwide. The standards are high everywhere you go.

      Cons

      In the hotels managed by Hilton but not owned, there can be situations where the owner take over the management and the quality of the whole work experience fall. Enviroment not really ideal to stimulate the employees.

      2.0
      Sep 22, 2014

      No Development in the "Development Coach", job is to let the resv. know only what they do wrong, not motivating at all

      Reservations work from home
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility in hours, Hotel discounts, work from home, Dallas Reservations.

      Cons

      Not motivating at all, all you hear is what your doing wrong every time you hear from supervisor or "DC", monthly bonus is almost impossible and depends on luck of the calls not your actions. I lost my job due to being sick and running out of emergency time. The dc was out to get rid of me and found a loop of 3 write ups/yr. I had one month out of 56 that I did not meet the 95% attendance and lost my job.

      2.0
      Aug 14, 2014

      Big and Political

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Big brand name Good vacation benefits Global reach Good pay

      Cons

      Political, matrixed organization Little to no leadership at upper management level Hotel stay benefit is a joke Work carries no meaning or purpose. Strictly focused on $ and not leading.

      Viewing 268 - 270 of 7,553 Reviews
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      Glassdoor has 13,618 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.