LanguageLine Solutions Interpreter/Translator reviews

Very poor training, mostly focused on customer care and customer service. All this company cares about is customer care, they call their employees "interpreter" but the accurate definition would be customer care agents doing a bigger effort by constantly translating customer service from all types of areas. Nobody cares if you have a grade in language studies or not, the LLS trainers never even worked as real interpreters outside of LLS and have no idea of what actual interpretation is, all they know is about the brainwash they receive from LLS about treating the customer and following the guidelines. Interpreters are required to be polite, translate and act like robots. Client is always on the 1st place. Many clients and LEP treat you very bad during calls but you as an interpreter have absolutely no tools to protect yourself from that. They won't even take responsibility for their own mistakes ( the app not working, calls from any random area with specific terms that interpreters never had training about). And most important of all, the wage is so low that it makes me think of LLS as McDonald's of interpretation. Cheap, and poor quality.

Low salary, calls can be with people going through difficult situations and low-vibration states, Holidays are regular work days (they are paid double though).