LanguageLine Solutions reviews about "pay"

Emotional distress Low salary Capped bonus

They sold contract to Kelly Translations that Only pays $15.00 an hour (even employees with a Master's degree), in this economy. You have a 15 minute paid break and half hour non-paid break. They Do Not provide a 40 hour work week that is only needed due to the poor pay. They use one software for payroll and another to log in to the system to take calls from clients. Although you sign in for your shift, in both software systems, if the interpreter software does Not reflect the shift hours you are scheduled for, you get 'docked' from your pay.

Always on call, never know when to expect a call, can be tiring

Horrible management Horrible pay Horrible Horrible Horrible

Poor pay structure and no support from the executive team.

Impossible work-load (seconds between calls), unfair treatment (unpredicted hours and days off), work under pressure, unfair performance assessment

The pay is terrible, and they haven't given any raises in over 2 years. The last raise that they did give was only a couple cents an hour. The benefits are also terrible, you don't accrue a full day of PTO in an entire month of work. Upper management views employees as replaceable and feedback is not welcome. You could risk retaliation if you disagree with management. When someone quits, they just expect everyone to take on more work, or they find off-shore talent that ends up being difficult for employees to train due to language/cultural barriers on top of normal competency/attitude barriers.

Some managers are very abrasive and hard to deal with. Pay is dismal (better negotiate a good salary up front) and we haven't had raises in a long time. They don't even keep up with inflation, yet health insurance prices go up yearly. Bonus has no logic to it. It's decided by made up projected numbers that are completely unrealistic some years. There is very little guidance on where we are going except for one meeting a year.