LanguageLine Solutions reviews about "time"

Bad communication and no support or vacation time

VERY low pay, NO raises ever, Quality Evaluations that almost always say "Meets Expectations" for everyone, no matter how good and skilled you are. They also send you Court Calls without any Training - considering how high-stakes these hearings are, this is highly irresponsible and unethical! If you request court training, they will turn you down. Yet they will provide the training to new interpreters. After approving your paid time off, they will reverse it without any notice. They pay you less than what companies pay bilingual Customer Service Agents. Benefits: Health insurance is a joke. After working for them for years, they will NEVER give you a raise, even if you request it. In fact, if you ask for anything, the answer is ALWAYS NO. They retaliate against employees who are trying to form a union. If you interpret verbatim, they will write you up for interpreting profanities (which should be interpreted). They value customer service more than accurate interpretation.

- starting to replace interpreters with AI - not appreciate loyalty of employees - minimal compensation and no benefits - no bonus, no paid time off, very bare minimum

Money-driven, disorganized, and lacking accountability or integrity. Management communication is consistently condescending and often uses unnecessarily threatening language over routine issues. Interpreters are constantly talking about how burned out and overwhelmed they are, yet nothing meaningfully changes. The company cuts hours due to “business needs,” which just results in the remaining interpreters being flooded with nonstop, back-to-back calls—sometimes with as little as 13 seconds between calls. This is emotionally taxing work, often involving sensitive or traumatic situations, yet support is minimal. You’re limited to one extra 5-minute break outside of scheduled breaks—even after handling difficult calls. Everything affects your attendance, including earned sick time, which is counterintuitive and discouraging. “Business needs” dictate everything. Your hours can be cut at any time, and you can be switched from phone to video with no notice or input. If your PIN gets blocked because they claim you didn’t respond to an email, even when you provide proof that you did, there’s no accountability or acknowledgment just an expectation to comply and move on. Departments barely communicate with each other, leaving interpreters to constantly advocate for themselves due to system errors, incorrect coding, or internal miscommunication. The company has already faced lawsuits and clearly not enough because patterns continue. It’s honestly shocking to see management consistently communicate in such a condescending and threatening tone across the board. and based on how things continue to operate, it’s hard to believe enough has changed. The tone and approach from management remain consistent across the board. Once a year, there’s a strong push to complete the “Great Place to Work” survey, with results presented as overwhelmingly positive. That’s difficult to reconcile with the level of burnout and frustration openly expressed by interpreters. There seems to be a clear disconnect between reported outcomes and day-to-day experience. Despite all of this, interpreters develop strong, professional-level skills from handling a wide range of complex situations under pressure. With minimal time between calls, you become highly efficient and capable. However, there is little to no recognition. New interpreters quickly realize that even those who have been with the company for 10+ years report never receiving a raise, despite the company generating over $1 billion in annual revenue. The work itself facilitating communication, often in critical situations is meaningful. Unfortunately, the company makes it far more difficult than it needs to be. The only consistent benefit is that it’s work from home. Beyond that, there are significant systemic issues. Interpreters are pushed to their limits ,some even lose their voice by the end of the day.

Everything else. Intensive schedule, short breaks no time off. Lots of requirement for your performance. They have no regard for the wellbeing or fair treatment of their contractors. You will get depressed if you work here. A typical day at work you will start your shift and keep receiving calls nonstop, it's exhausting.

Some managers are very abrasive and hard to deal with. Pay is dismal (better negotiate a good salary up front) and we haven't had raises in a long time. They don't even keep up with inflation, yet health insurance prices go up yearly. Bonus has no logic to it. It's decided by made up projected numbers that are completely unrealistic some years. There is very little guidance on where we are going except for one meeting a year.

Based on my personal time with the company, I found this role to be quite challenging and it ultimately wasn't the right fit for me. During my employment, I experienced frequent schedule adjustments that resulted in periods of unpaid time off, even during shifts that felt busy with back-to-back calls. For me, this lack of consistent hours made it difficult to maintain the steady earnings I was anticipating. Because the role is fully remote, communication relies heavily on an internal chat platform. I personally found the communication style frustrating. Whenever serious topics or workplace concerns were raised, the feed often seemed to quickly fill with casual trivia and social posts, which made it feel difficult to have visible, constructive discussions about work conditions. I also found the scheduling policies to be less flexible than I had originally hoped. In my experience, getting time off approved required significant advance notice, and the adherence metrics felt exceptionally strict. Even when taking necessary sick time, the tracking system felt rigid and left me feeling unsupported. Regarding compensation, I did not see a clear pathway for merit-based raises. From my perspective, compensation seemed to remain stagnant regardless of an employee's tenure or additional training, with adjustments only appearing to occur during broad, company-wide rate changes. When navigating difficult client interactions, I felt that the internal conflict resolution process was lacking. In situations where client complaints were filed, I personally felt that my perspective wasn't fully weighed or supported before disciplinary steps were taken. Additionally, I found that the provided medical benefits package did not meet my personal healthcare needs. Overall, my experience left me feeling disconnected from the company culture. I ultimately decided to move on because I felt viewed more as a productivity metric than a supported member of the team.