Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,041 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 33% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (884) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (117) , Over The Phone Interpreter (58) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Project Manager (22) , Vietnamese Interpreter (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"flexible work from home" ((in 516 reviews)); "The training is good and complete." ((in 128 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 60 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 36 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 22 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 364 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 150 reviews)); "Poor management indeed." ((in 104 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 100 reviews)); "No pay for time off." ((in 43 reviews))

What LanguageLine Solutions locations have received the highest employee ratings?

Villahermosa , Guadalajara , León , Aguascalientes , Monterrey

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LanguageLine Solutions

LanguageLine Solutions reviews about "pay"

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33% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.3

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

888 reviews

4.0

May 24, 2025

Current Employee

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Quiet place to work They are very informant They give you many chances They do not pressure you

Cons

Low pay compared to other interpreter companies

LanguageLine Solutions Response

Thank you for your feedback and for your long-term commitment to LanguageLine. We're glad you appreciate the supportive, low-pressure environment and the opportunities to grow. It's great to know those aspects made a positive impact on your experience. We appreciate your comments on compensation. We regularly evaluate our pay structure to ensure it remains consistent with industry standards. Your input is valued as we continue working to enhance the interpreter experience.

4.0

Jul 9, 2025

Korean Interpreter at lls

Korean interpreter

Recommend

CEO approval

Business Outlook

Pros

Full remote and flexible hours.

Cons

Pay was close to minimum

LanguageLine Solutions Response

11mo

Thank you for providing your feedback. We are always looking for ways to enhance the interpreter experience. We wish you success in your future endeavors.

1.0

May 8, 2025

Formal employee as of today

Interpreter

Recommend

CEO approval

Business Outlook

Pros

None. WFH, shifts, no benefits, not able to change schedule

Cons

No community nor support. Do not care about the interpreters and ready to replace them with new ones for lower pay.

LanguageLine Solutions Response

Thank you for taking the time to share your feedback. It's unfortunate your experience with LanguageLine Solutions did not meet your expectations. Our interpreters are the heart of what we do, and we’re committed to providing a supportive environment where they feel valued and heard. We understand that flexibility, community, and fair compensation are important, and we continue to evaluate how we can improve in these areas. We appreciate your time with us and wish you the best in your future endeavors.

3.0

Jul 18, 2025

Average company

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Work from home, good for stay at home mom

Cons

Low pay, no benefits, poor communication

LanguageLine Solutions Response

10mo

Thank you for taking the time to share your experience. We're glad to hear that the flexibility of working from home has been a benefit for you. We appreciate you sharing your feedback regarding compensation, benefits, and communication. Interpreter feedback is vital as we work to improve the interpreter experience at LanguageLine Solutions. Please feel free to reach out to us at interpretercommunications@languageline.com.

3.0

Jun 18, 2025

It was ok

Spanish medical interpreter -work at home

Recommend

CEO approval

Business Outlook

Pros

-The pay was good, company I worked through was fantastic, and LL were great as well, until they weren't

Cons

-Call volume is incredibly high, which can cause burnout. -Got fired for sounding "too tired" on calls after about 6-7 hours of interpreting calls that are almost back to back.(worked there for almost 6 years and during the last month I got 3 "needing improvement" which got me fired, I was being told by costumers that I did a great job every day, unfortunately the random QA individual did not agree) -Language Line QA can give you a bad score for random subjective reasons whenever they feel like.

LanguageLine Solutions Response

11mo

Thank you for taking the time to share your experience after many years with LanguageLine Solutions. We’re grateful for your service and the commitment you showed during your time with us. We’re pleased to hear that you found the pay competitive and had a positive experience with both the company you contracted through and LanguageLine—for much of your tenure. It is unfortunate your time ended in a way that left you feeling disappointed and unsupported. We recognize that interpreting, especially with sustained high call volume, can be demanding. Burnout is a real concern in this field, and we continue to explore ways to balance operational demands with interpreter well-being. Regarding your concerns about Quality Assurance: Our QA process is intended to uphold interpreting standards across the board. Thank you again for the years you contributed to our mission of connecting people through language.

1.0

May 24, 2025

Not worth it

Interpreter/translator

Recommend

CEO approval

Business Outlook

Pros

Flexible time easy to take leave

Cons

Bad pay no rest they don’t respect you and micromanage

LanguageLine Solutions Response

Thank you for your feedback. We're glad you valued the flexibility we offer. We're sorry to hear about your concerns regarding pay and management. We take all comments seriously and use them to guide internal improvements. We appreciate your time with us and wish you the best in your future endeavors.

3.0

May 23, 2025

Great job if you...

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

Are willing to stay on your desk for hours. Great pay, fair enough.

Cons

Micromanaging. Quality checks ran weekly, no room to grow.

LanguageLine Solutions Response

Thank you for taking the time to share your thoughts. We’re glad to hear you found the pay fair and the role suited to those comfortable with a home-based environment. We also appreciate your feedback about quality monitoring and growth opportunities. Regular quality reviews are part of maintaining high standards in interpreting, We continue working on ways to support interpreters while maintaining excellence for the clients and communities we serve. We appreciate your contributions during your time with us and wish you all the best in your future endeavors.

4.0

Jun 18, 2025

Very convenient, very lonely

Portuguese interpreter

Recommend

CEO approval

Business Outlook

Pros

- work from home - multiple options of work hours - fair pay - trainings to learn more about interpreting in different areas.

Cons

- no interpersonal relationships - no "work culture" - answers from "management" are always the same, robotic. - no opportunity for growth (position wise).

LanguageLine Solutions Response

11mo

Thank you for taking the time to share your experience. We’re pleased to hear you value the flexibility of working from home, our training opportunities, and the fairness in compensation. While remote work offers many benefits, we recognize it can sometimes feel isolating. That’s why we’ve developed internal engagement platforms like Chatter, along with programs and events designed to foster community, share interpreter stories, and provide opportunities for interaction beyond day-to-day assignments. Your feedback is important to us as we continue to grow and refine how we support and connect with our team. Thank you again for your dedication and contributions.

1.0

Jun 26, 2025

Working for Language Line Solutions is modern day slavery:

Interpreter

Recommend

CEO approval

Business Outlook

Pros

- flexible work from home - good experience in community interpreting

Cons

Shambles and disgrace of a company! Working for Language Line Solutions is modern day slavery: very poor pay (often less than a minimum wage due to waiting times), no supervision, lots of technical glitches and bad line, rude customers. LLS don't appreciate you at all - you're just an interpreting machine. They'll totally exploit you with high pressure and stressful phone calls for an absolute pittance! They charge clients extortionate rates but pay you a small fraction of that. Shame on you Language Line! I honestly don't know who writes these glorifying reviews about them - must be total fakes. No person with a sound mind would write a good review about Language Line unless they agree to be a slave.

LanguageLine Solutions Response

11mo

Thank you for sharing your feedback. Interpreting can involve unpredictable, high-stakes situations, which are an inherent part of the role. While we recognize these challenges, we have dedicated teams in place to support interpreters with technical, scheduling, and performance-related concerns. Our compensation is reviewed frequently and remains consistent with industry standards. We appreciate your input and wish all the best in your future endeavors.

Viewing 13 - 15 of 888 Reviews

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Current Employee

Korean Interpreter at lls

Formal employee as of today

Average company

It was ok

Not worth it

Great job if you...

Very convenient, very lonely

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