LanguageLine Solutions reviews

Pay was supposed to be $0.4 per minutes, but Language Line has it own way of calculation; such as if the call did not last for an hour, you won't get $0.4 per minute. They pay you the minimum wage of each state. VA is $7.25 so if I did not get enough minutes within an hour, I will get only $7.25. If I have receive call over $7.25, but under one hour, there will be another way of caculation to pay me. After 2 months of work, I realized I only get $10 per hour as a professional, skillful and well-trained interpreter. I can not believe it. I resigned fromt his company and found another company who is willing to pay me $0.70 per minute. This is not a company to work for. When they need you, they want you to meet their requirement. But when you need their help, no one is there for you. When I asked for leave, it was so hard that several different department kick me back and forth like a ball. And keep talking about a internet machine Impact 360. But that machine or software is designed to say "no" to you when you need to have a day off. Interpreter help desk is a joke. The person who is there to answer the call several of them have very strong accent. Every time when I call, i have to wait for 30-40 minutes to have a live person answer me. They are so strick that no leave is allow unless something big happen, but you need to offer proof. Overwhelmed you with work (I worked as a Mandarin interpreter 6 hours a day and the calls were nonestop), but the pay was lousy.

If you are an employee ,you get minimum pay (per your state) its next to impossible to change your schedule (although at first they insist that that is something that could be easily done about once at least a year which is absolutely no the case) even temp schedule changes are very hard to get approved. If you get hired, get ready to work in the dark! Interpreters are never notified of any changes or expectations and you usually hear about these supposed "rules" or whatnot WHEN you are in trouble for not following them. Also, everything gets blamed on interpreter.Angry clients, long waits. Bad connection.Calls dropping, calls not coming in. Lines not working, system not working, you name it, it is on us. Sure you save money on gas/car maintenance and clothes, but you don't make enough for those "savings" to be seen. Plus you need to supply your own needs as an interpreter (paper and boy will you need paper!,pens/markers for board etc) Another thing that really really upsets me is that the system just got changed and now we have more responsibilities and they claim they cannot afford an increase .I know it takes money to do a change like this magnitude, but they did not do it because they will lose money right? that's not even what upsets me, we were told we will not need computers to work the new system, but the new system is so bad that it literally logs you off on every other call making it impossible to really get those minutes in. You constantly need to be looking at a screen to make sure you are still there and available to them. We also have many issues with the new system and to report them we need access to the internet and a computer/device which they said we didn't so they wont have to reimburse the cost (we get 11 every pay check to "reimburse" us for the phone line) Some employees on other countries got transferred to another system and they did get a computer and phone and all the necessary equipment to be able to work appropriately, which just adds insult to injury.