MKS Instruments reviews about "communication"

67% positive business outlook

Reviews by job title

20 reviews
5.0
Jun 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Consistent policies, diverse leadership and work force.

Cons

Lack of communication between groups.

avatar
MKS Instruments Response
4y
We are glad to read that you are pleased with MKS’ policies, diverse leadership and overall workforce. Communication is an essential part of any business and we want to ensure that there is strong alignment between groups and departments. Please let us know how we can help improve the communications in your location. You can reach us directly at MKS.Feedback@mksinst.com
4.0
Jun 28, 2012
Recommend
CEO approval
Business Outlook

Pros

Very solid technologies Strong engineering teams Strong community Excellent customer relationships

Cons

Some stovepipes are very evident Very little communication outside of one's own division Inter-department sabotage was not unknown A distinctive bias toward education over achievement when looking to promote internally.

5.0
Feb 13, 2023

MKS has been excellent to me

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

MKS really invests in the employees. Between tuition reimbursement, challenging projects, and great opportunities for career advancement within the company, MKS is a great place to grow your career.

Cons

This does not pertain to each department, but communication from Sr. Management is sometimes non-existent. While it would be nice if the contributors were surveyed and problems addressed, more direct communication from upper management on the direction of the company needs to happen. 401k match (3%) and healthcare coverage for families could be better.

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MKS Instruments Response
3y
Thank you for your response. We are thrilled to read that MKS has been excellent to you. We couldn’t ask for a better compliment. We recognize employees as our most valued asset, so we strongly support career growth and development. We offer useful benefits to help our employees thrive, including an excellent tuition reimbursement program. Thank you for the candid feedback regarding communications. Our goal is to continually improve; your feedback helps us better identify areas of focus. Currently senior management hosts annual company-wide and divisional townhalls, but we will continue to look into more opportunities to increase visibility and engagement. We also have leaders connect through videos and updates on Insight (our employee intranet). Insight is always a great place to see our latest news from leaders and colleagues across the organization. If you have specific communications you would like us to target, please feel free to reach out to us directly at: MKS.Feedback@mksinst.com
2.0
Aug 19, 2019

Poorly Run Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great People, great products, team

Cons

Poor Management, poor communication and training.

1.0
May 1, 2015
Recommend
CEO approval
Business Outlook

Pros

Most of the people outside of management are nice to work with. Proprietary technology (not for many years longer though)

Cons

-While technical knowledge is great, the senior management lacks business background and education. So there is a lack of vision, strategic planning or communication. Once consultant was hired to develop strategic plan and all we saw was a couple of slides followed by crickets... -Some of the senior/executive management has some serious psychological problems and egos to fill out a large room. Some of the management came over from Brooks Automation, need I say more? -Management is micromanaging and has lack of trust towards employees (some departments are better than others) -HR cant get employees to complete surveys, because employees are afraid of retaliation if they ever said anything critical. -Most of the product volume is manufactured in Mexico - that means double management structures and ever present turf wars. Labor content is low so I am not sure how that makes financial sense. -"Not invented here" syndrome is strong with this one...

1.0
Feb 9, 2022

Horrible

Recommend
CEO approval
Business Outlook

Pros

Trainer does a good job training

Cons

Communication isn’t there through all departments especially HR and Payroll. Payroll have messed up my pay and tax documents TWICE

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MKS Instruments Response
4y
Thank you for taking the time to provide your feedback and allowing us the opportunity to see areas where we can grow. We are happy to hear you have received quality training to perform your job safely and accurately. HR and payroll continue to collaborate regularly to ensure alignment. We continue to look for communication avenues that will most effectively reach our employees – including Workday assignment notifications and digital signage boards. We apologize for any errors that may have occurred in your pay and tax documentation. In such a situation, every effort will be made to rectify the situation quickly and effectively. If you have any additional feedback or would like to discuss these matters further, please reach out directly to MKS.Feedback@mksinst.com.
4.0
Mar 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Good salary Health, eye, dental Generous PTO Lots of opportunity for advancement

Cons

Sub-optimal communication between management and employees

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MKS Instruments Response
4y
Thank you for your thoughts about the company. It is wonderful to read that you have opportunities to advance your career and that you are happy with our comprehensive benefits program. Communication is a vital part of any business success and the role management plays is significant. We are currently developing new resources for managers to enhance the frequency and effectiveness of communication , however, if you have concerns about a specific area or department where we can assist, please reach out to us in confidence at: MKS.Feedback@mksinst.com
3.0
Sep 9, 2020
Recommend
CEO approval
Business Outlook

Pros

flexibility, work life balance, vacation, lab environment, intellectual

Cons

culture, growth, personality development, communication, project management, marketing skills

4.0
Dec 5, 2021

Good company!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great HR Department Good inter-departmental communication

Cons

There is limited room for advancement at certain facilities.

avatar
MKS Instruments Response
4y
Thank you for providing your feedback and for your decade-long contribution to the organization. It is great to hear that you feel supported by HR and well-informed cross-functionally. We value our employees’ sense of engagement and inclusion. As a continually growing company, we value the talent we have in-house and encourage employees to continue their growth to advance throughout the divisions of our organization. We agree it is crucial for managers to develop healthy working relationships with their teams to build a culture of respect, honesty and collaboration. If you have any additional feedback or specific suggestions, please reach out directly to MKS.Feedback@mksinst.com.
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