OpenTable Customer Service Representative CSR reviews

- Incredibly low salary considering the amount of work done in the role. - No support when you had a complexed issue and those with the task to help treaded you like an idiot - When asking for additional training, always told to find time and do it myself when they never gave us time - Lunch was half an hour and one 15 min break which if you went slightly over they gave you hell for even if you were unwell. - Managers had their favourites and made that very obvious - No opportunity for growth at all, only if you were a favourite - Harshly critiqued on calls if it took longer than 6 minutes without any context on how to improve or consideration of the fact it was more than one issue. - Higher management give CSRs a hard time and expect a lot with NO reward for their efforts - People let go with no warning or reason. - Good people leaving because of how incompetent management were and never took on idea for change - Mangers Would tell others business that was given in privacy which I reported to HR and nothing was done.

There are a lot of metrics/pillars to hit, and time limits on work done after phone calls. I feel like if there were less, there would be more success and eagerness.