Paychex reviews

3.1

45% would recommend to a friend

(5,989 total reviews)
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John Gibson

47% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,989 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jun 22, 2026

Downward Spiral

Recommend
CEO approval
Business Outlook

Pros

uncapped commission and good onboarding/training if coming from out of industry

Cons

Since recent Paycor acquisition the company culture has shifted. Sales reps are motivated with fear tactics disguised as accountability. The strategy has become call any phone number that is in service just trying to get a voice on the other end, push through objections and attempt get an appointment that will be a no show. They would rather see a higher number of appointments set rather than quality meetings. This leads to appointments being set that are fake driving up the average and making leadership think they need more and more meetings to create pipeline. Leadership pushes you to work outside working ours like you are running your own business but in the end it's not your business.

4.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is at (or just under) market for other competitors. Growing/re-establishing presence in direct field territories outside of Rochester. Focus and success in prioritizing partnership development.

Cons

Divisional changes and org restructuring primarily effecting inside sales hubs and client success treams, launch of organizational-wide AI integration and development will continue to make those departments to cut count or go away entirely depending on the service type

Viewing 4 - 6 of 5,989 Reviews

Glassdoor has 6,161 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.