Paychex reviews

3.1

45% would recommend to a friend

(5,991 total reviews)
avatar

John Gibson

47% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,991 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Sep 19, 2025

Stay away

Recommend
CEO approval
Business Outlook

Pros

The people who work here, for the most part, are fun

Cons

• Only 10–20% of representatives hit quota in a given month, which shows that quotas are set far above realistic expectations. • Senior management at the hub is often rude, unsupportive, and dismissive toward employees, creating a sense of disconnect between leadership and the sales team. • The director fosters a culture of fear by publicly shaming employees and contributing to a toxic work environment. This sentiment is widely shared among the 80+ representatives. • In my 15 years in sales, I have never experienced such a negative workplace culture. I am relieved to have moved on, and there are far better sales opportunities elsewhere. • The “unlimited PTO” policy exists in name only—employees are discouraged from taking time off. • Success is heavily dependent on territory assignments. Reps with favorable territories receive steady inbound leads, while those without are left to cold call almost exclusively, often closing only 0 or 1–2 deals a month despite significant effort.

2.0
Aug 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote work is nice and my coworkers are amazing.

Cons

The CEO is horrible, he’s known for being data obsessed and does not care about employees. So our HR Services division keeps changing their KPIs to meet his wants even though HR is hard to quantify. The KPIs are insane, upper management keeps changing them, like they’re dangling the carrot farther and farther. Pay is low for HRBPs too. The other departments are horrible, especially payroll. Clients complain about how bad payroll is (which is embarrassing for a company that is a payroll company!). The sales reps have questionable ethics. Gibson is also bending to the current admin and severely scaling back our DEI. The company is also getting so cheap under Gibson. They won’t hire CA based employees even though that’s where HR consulting is needed the most.

1.0
Apr 10, 2025
Recommend
CEO approval
Business Outlook

Pros

It’s a great company with a lot of potential. They provide opportunities for training and invest in their people. They have average pay with a lot of great benefits.

Cons

No matter how hard you work or how much effort you put in, it doesn’t matter here. It feels like being back in high school it’s a popularity contest. Managers funnel NSS and SOAR referrals to the people they favor. Even if you’re actively working a territory, it won’t make a difference referrals still go to the chosen few. Managers will even manipulate the system to help low performing individuals hit their goals. For context, company rankings show that only about 5% of the entire district consistently hits quota, with just a handful making it to conference. So dream big but not too big. Trust me, you won’t get very far here. And if they try to sell you a dream, remember they’re just looking for another churn and burn employee.

Viewing 58 - 60 of 5,991 Reviews

Glassdoor has 6,163 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.