Everything else. Management is terrible. They lie in the interview and make it seem like your income is largely within your control, when that is simply not true. Yes, there is training and licensing, which is expected, but even that process is disorganized. Some people are put on quota before they have even fully learned the products.
Once training ends, you are expected to build relationships with accountants and business owners who often do not want to deal with Paychex reps at all. A lot of that comes down to the company’s reputation for poor customer service and the constant turnover. People do not want to waste time building a relationship with the 37th new rep they have seen this year.
Management constantly contradicts itself and changes strategy every month. When their latest idea fails, they blame the sales team. If you hate micromanagement, you will absolutely hate this job. Managers can be rude, dismissive, and have no respect for your family or personal time. We were encouraged to use our phones to navigate the CRM and make dials while driving, which is reckless and unacceptable.
The hours were brutal. We were working from 8 a.m. to 6 or 7 p.m. almost every day and were forced to work Saturdays just to try to hit quota. I saw a lot of sales reps lose themselves in this role. It drains you mentally and personally.
And even when you do make a sale, good luck getting support from the teams that are supposed to help you. You are expected to be an expert in technical and operational processes without being properly trained. You eventually figure it out on your own, but that says everything when even my own manager did not know how to do some of it.
I had to get out, and I would not recommend this company to anybody.
