Paychex reviews

3.1

45% would recommend to a friend

(5,995 total reviews)
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John Gibson

47% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,995 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
May 25, 2012
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule from time to time. There is also a pretty thorough training proccess. There aren't very many more perks to be honest.

Cons

Heavy Client Load (91 clients)... Over-worked and Under paid. No real advancement opportunities. High turnover rate. Its hard to help clients at a "top service" level because the client load is so heavy. You spend most of your time putting out fires. Also the communication between other service departments under the paychex umbrella is quite poor. The HR Generalist is left to pick up the pieces with decision makers and business owners who are often dissatisfied with the service.

3.0
Aug 24, 2008
Recommend
CEO approval
Business Outlook

Pros

Paychex hires great people who are great to work with. Medical is still 100%, not a 90/10 or 80/20 plan. Good training programs for most positions. Decent amount of vacation/sick/float days usable in year one.

Cons

No cost of living adjustments. Very low merit raises. Revolving door due to the fact that people can't afford to work at Paychex and live in the Seattle area. Always short staffed and over loaded. People are promoted, but end up doing both their old and new positions work because new people can't be kept on long enough to take the workload from the old position. Those that don't leave because of money leave because of stress and no appreciation.

3.0
Jun 24, 2008
Recommend
CEO approval
Business Outlook

Pros

When you hold Paychex up against other employers in the Rochester, NY area, they are one of the best. However, that's like saying "of embarrassing family members, this one's the least embarrassing." We do get good benefits, and typically your immediate supervisor will take care of you in terms of work/life balance or assisting you professionally (for example, blowing up roadblocks to projects). And, now that we've managed to completely gum up the works in terms of process and procedure, there's almost a lack of work to do because you just can't get anything done. Between very poorly understood ITIL practices and an almost comical mis-implementation of a Sarbanes-Oxley change management system, it can take two to three weeks just to get a problem fixed. In terms of your coworkers, I work in the IT department. Honestly, I can say that the people I work with in Paychex' IT are generally some of the most competent and talented people I've ever worked with. Sure, some are useless rocks, but the overwhelming majority know their stuff and implement it as well as they can given the constraints they have to deal with. Almost forgot...in regards to benefits, you have to work for them now. Now, you have to jump through hoops to prove you live a "healthy lifestyle" or you'll pay an undisclosed higher premium with higher deductibles for your insurance. There's a lawsuit against another company in California for doing exactly the same thing, and we're in discussions with a law firm to bring one against Paychex for the same reasons the other company is being sued.

Cons

Senior management...not so much. The majority of the senior managers started with Ol' Tom and still live in Paychex' heyday where money was infinite (so they thought) and there was no competition. They've turned Paychex into a lumbering behemoth that is incapable of keeping up with the times. Sales is given free reign to decide which products will be offered and when. So, even if a product can't be completed by their deadline, it goes out, regardless of its completeness. "Oh, we'll fix it later once we've sold enough to our customers." Our products have been very poorly reviewed and Paychex response, literally, was "We just won't let them review it anymore". We're losing customers regularly and are finding it almost impossible to hire on new, qualified talent. Because Paychex is completely inflexible when it comes to pay and vacation time, even unemployed applicants are choosing to "leave it" when asked to "take it".

Viewing 214 - 216 of 5,995 Reviews

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