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      Qualtrics

      Engaged Employer

      Qualtrics reviews

      3.6

      60% would recommend to a friend

      (2,616 total reviews)
      avatar

      Jason Maynard

      34% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,616 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      3K reviews
      5.0
      Sep 13, 2021

      A place where you can be yourself and do great work

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was attracted to Qualtrics because of its reputation and technological expertise in the experience design and experience management space. Then, the culture is what really grabbed me and has made me quickly feel at home. Leadership is thoughtful about improving on culture-related feedback, and individual departments and teams are enthusiastic about bringing a great experience to customers.

      Cons

      There are several examples of key man risk or institutional knowledge, which the team is working hard to address but can lead to well-intentioned processes breaking down.

      avatar
      Qualtrics Response
      4y
      Thank you for taking the time to leave a really thorough review. We appreciate your insights and will ensure your advice to management gets back to the leadership teams.
      2.0
      May 17, 2021

      No internal promotions

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Slick company, good office snacks.

      Cons

      Very political, fragile egos, no internal promotions.

      5.0
      Apr 26, 2021

      Amazing Company but Customer Success department is a dead end

      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company culture is awesome. Excellent benefits and they hire really wonderful people. Company is killing it and leadership knows what they are doing. Customer success is a cool team that gives excellent insight into the workings of the company as well as quality customer facing experience. An excellent place to get your feet wet in tech.

      Cons

      In the customer success department, the incentives are poorly aligned. They have a log jam at various levels which result in many people exceeded benchmarks set but only one or two getting high marks and promotions. It is a serious problem that has led to many people leaving the company or transitioning out of this team. I worked in multiple departments and this one is the most taxing.

      Viewing 442 - 444 of 2,616 Reviews
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      ReviewsQualtrics reviews

      Glassdoor has 2,876 Qualtrics reviews submitted anonymously by Qualtrics employees. Read employee reviews and ratings on Glassdoor to decide if Qualtrics is right for you.