Pros
Beautiful office gardens. Typical millennial tech perks. Great people. XM is defn a category that will improve the future.
Cons
1.) CS dept isn’t working. There is a lot that needs to change but I don’t think there is clear understanding yet on how to fix it. 2.) This is a sales job, without the financial benefits. 3.) Part of your compensation depends entirely on whether your individual members in the Sales organization are engaged. The company says we need to have better relationships. Relationships don’t trump skill and follow through. 4.) No official WFH policy 5.) Culture of Provo is not ideal for transplants. SLC/Park City are ~40 miles one way from the office. 6.) This is not strategic advising or consulting. 7.) The rest of the organization and customers don’t know what we do. It is your responsibility to educate internally what your role is. This is slowly getting better. 8.) the product could be more baked out before launch