Stay very very far away from this role and organization
Pros
- Free lunch 3 times/week - Snacks - Pelotons - Five for the Fight (cancer research - one of the few things I'm genuinely proud of when I speak about Qualtrics) If you want all of the millennial-type amenities and are easily fooled by them, then this is the perfect place to work for you
Cons
- "Work-life balance" - Sure you're in the office 9-5 but you are constantly getting hit up by clients and internal folk at all hours of the day. I don't believe in a work-life balance because if the job is important, then you should prioritize it and get it done. However, Qualtrics markets this way too heavily. There is no work-life balance. Just admit it - This is a sales job without any of the upside of sales. The organization kids itself when it thinks that Customer Success is "Strategic Advisors". We hire ex-consultants and bankers only because they look good in front of a client. The only benefit is to leadership. As a CSM, you will rarely see interesting work. It's making sure your clients won't cancel - Pay is not competitive - The product is unreliable. With an organization that is heavily dominated by Sales, there's been a real gap created in Engineering. Just look at the CEO. Ryan Smith is an ego-driven Sales guy and the company reflects that.