Qualtrics reviews

3.6

60% would recommend to a friend

(2,614 total reviews)
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Jason Maynard

34% approve of CEO

41% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,614 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Jun 29, 2018
Recommend
CEO approval
Business Outlook

Pros

If you come from a consulting firm (Bain/McKinsey), Microsoft, or a big silicon valley firm they will love you. You need to have an MBA from Fuqua, Kellogg, Wharton, Booth, GSB, or HBS - or have come from one of the aforementioned companies to be in senior management. Everyone else is just filler. If you have that background, come to Qualtrics, you'll have it made

Cons

Waaaay oversell roles. If you get an offer, make sure you know EXACTLY what your role is. Managers are ex-consultants. They're smart people (not as smart as they think they are), but they aren't people leaders. They are great individual contributors who think they know how to lead. No yearly raises. You read that right - NO YEARLY RAISES - Not even to keep up with cost of living. You should assume whatever role you come into you are going to keep that salary for several years. The only way you get increased compensation is to promote, and there are set timelines around promotion - it doesn't matter what you do, only how long you have been in role. Comp and benefits are pretty decent for Utah, but they don't compete with outside of Utah offers. One person makes a huge difference in your hiring and promotion. If you have a champion here you'll get pushed forward very quickly. If you don't, or the executive over your branch doesn't love you, prepare to be in for the long haul. There's a lot of focus on things that don't drive results (if you organize a team outing, or have a focus group on emergent issues etc). If you are willing to smile and be "customer obsessed" and "scrappy" Read: Panic when something goes wrong. Then you do well. You advance much faster externally than you will internally. For example, if you want to be a manager (lvl 5 - ask about levels when you come in, that's what matters, not job title) the best route is to do 3 years at another company, then an MBA (or 2-3 years at one of their chosen companies) then come in as a manager. You will NEVER get there in that amount of time working your way up. If you're looking for a job right out of college, this is a good one. Come in, get 3 years of experience under your belt, but DEFINITELY leave after that. There is only ONE non-sales manager who has been promoted to that level internally. Leverage the quick start they give you into a top tier MBA or a management role within another company.

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Qualtrics Response
8y
Thank you for your review. We certainly take these as valuable advice and are always looking to improve! Some of the above points are things we have taken seriously and are trying to correct. Our new People Leader training is an example that we realized we had some fantastic individual contributors that had been promoted to leadership that are not exceptional leaders. We are addressing this with a new training (as mentioned above) and a new rigor around hiring into roles that will advance into possible people leader positions. We are also working on some helps to be used in the hiring process so we are sure those we are hiring are understanding exactly the role they are walking into. We do feel we have a great 'sell' however it does appear there have been some misunderstandings in the process and we are looking to correct. We do realize that a few other statements above appear to be specific to your role. If you could reach out internally we would love to address some of the specifics to your situation as well as look at if this is a problem in more than one area. Again, we appreciate your candor in this feedback. We are always looking to improve. Please feel free to reach out internally so we can help even more with your current role. Thanks!
4.0
Jun 25, 2018
Recommend
CEO approval
Business Outlook

Pros

- Great product and industry knowledge. Qualtrics is poised to continue to grow and play a huge part in the information space over the next 10 years. - Compensation, Benefits, 401(k) matching all are up to industry standards. - Descent opportunity for growth. You can probably consistently progress without a graduate degree for five or six years before you run into a brick wall. Which is pretty standard. - Standard tech perks like free food, foosball tables, company parties, swag etc. - At least in my role, generally in control of your work / life balance. You can work 80 weeks if you want, but there is no reason you can't succeed 8 to 5.

Cons

- The yearly conference that Qualtrics hosts can get a little out of hand. Mid-level managers don't sleep for a week or two in order to get everything done. As you can imagine that makes life fun for everyone. Despite having done this at scale for 4 or 5 years now, we can't seem to get it done without some serious fatigue. - Cross departmental communication about product updates can be frustrating. Code push cadence is unclear and while major changes are announced, lots of little "surprises" show up that can make sales, support, and operations scramble. - Increasingly bloated C-level. CEO and COO have a combined 20 direct reports. - The above is indicative of a manager culture that from the top-down discourages delegation and can have a tendency to encourage micromanagement. - C-level is increasingly vocal in partisian political causes.

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Qualtrics Response
8y
We appreciate your review. There is a lot in here to unpack and look into! This is very helpful! We look to these reviews to help us understand and validate specific situations at the company. We are always looking to improve so we appreciate your suggestions and will certainly be addressing them internally!
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