Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Awesome to work from home." ((in 29 reviews)); "Meet great people." ((in 8 reviews)); "They are great at being flexible with scheduling as well!" ((in 8 reviews)); "Flexible hours" ((in 5 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 34 reviews)); "Low pay, terrible management, bad training, you have to request your own raises" ((in 14 reviews)); "The pay and benefits are abysmal" ((in 9 reviews)); "Managers get aggressive when numbers aren't met!" ((in 7 reviews)); "Building, Environment, Upper Management, Lack of Professionalism, No Opportunity For Advancement" ((in 7 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

256 reviews

2.0

Jun 26, 2015

Poor Management

Agent

Recommend

CEO approval

Business Outlook

Pros

The best thing about this job is that they're always hiring and they are incredibly flexible with scheduling. Being a full time student I had to change my schedule with them each semester to which they were fully able to conform to my schedule.

Cons

The issue here is that they will literally hire ANYONE. And the management is just very poorly trained and is not based on actual ability to lead a team, but mostly off of sucking up to higher ups.

4.0

May 27, 2026

Work from home flexibility but lacks transparency on pay raises

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home pioneers that allow you to avoid the travel back and forth

Cons

Lack of transparency and pay raises

4.0

May 7, 2026

Strong leadership but low pay and limited advancement

Jr. account manager

Recommend

CEO approval

Business Outlook

Pros

It is Completely Remote, and has great leadership.

Cons

The pay is not great, and they promote from within to keep the margin low.

Viewing 37 - 39 of 256 Reviews

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Ratings by category

Ratings by demographic groups

Reviews by job title

Poor Management

Work from home flexibility but lacks transparency on pay raises

Strong leadership but low pay and limited advancement

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