Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Work from home is a nice plus" ((in 30 reviews)); "Meet great people." ((in 8 reviews)); "They are great at being flexible with scheduling as well!" ((in 7 reviews)); "Flexible hours, work from home" ((in 6 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 34 reviews)); "The training is inadequate." ((in 11 reviews)); "The pay and benefits are abysmal" ((in 10 reviews)); "Managers get aggressive when numbers aren't met!" ((in 7 reviews)); "Building, Environment, Upper Management, Lack of Professionalism, No Opportunity For Advancement" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

256 reviews

1.0

Aug 6, 2023

Awful

Sr. team leader

Recommend

CEO approval

Business Outlook

Pros

None bad place to work

Cons

Bad management. Angela shows no compassion. Matthew will always lie to your face no matter what. They are very shady. Angela will talk mess on agents behind their back. Overall a bad experience run as far away as you can

1.0

Jul 16, 2023

No raises, after 4 years of loyalty

Insurance verifier

Recommend

CEO approval

Business Outlook

Pros

Work from home. That’s about it.

Cons

First this company was purchased by Connexus, they are cheap, disorganized. Very old computers that breakdown. This sluggish of a company no longer hires in Montana. We were the second location, but due to Connexus being chicken and afraid of the Montana unions, they just stopped hiring in Montana. They are slowly cutting Montana ties, a weak CEO, cannot even announce to state authorities. Just let our branch slowly die.👎🏼

1.0

Jul 13, 2023

Run Away

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

You will get paid, just not much.

Cons

Poor management, no stability, weeks unpaid between campaigns. Training is very poorly done, so you had better be able to teach yourself how to do your job. Support is non existant.

Viewing 7 - 9 of 256 Reviews

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Awful

No raises, after 4 years of loyalty

Run Away

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