Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Work from home is a nice plus" ((in 32 reviews)); "They are great at being flexible with scheduling as well!" ((in 8 reviews)); "Meet great people." ((in 6 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews)); "The account managers (Angela to be specific) are amazing." ((in 4 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Because of low pay it invites the lower class to wor there" ((in 34 reviews)); "Poor training, created to set you up to fail no matter what." ((in 13 reviews)); "The pay and benefits are abysmal" ((in 8 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews)); "Time off is hard, but if you ask in advance you can usually get it off" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

256 reviews

5.0

Jan 4, 2022

Wonderful work place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They go through all the criteria you need to know and make sure nothing is left out. Everyone is very kind and pleasant to work with. Management is awesome as well and does everything they can do to work with you. Overall is an awesome work place.

Cons

Management a few years ago was not the best, everyone dreaded being at work. However the past year since new management I can’t think of any cons.

4.0

Jan 4, 2022

My Favorite Job

Team leader

Recommend

CEO approval

Business Outlook

Pros

The people I work with and for and some of the greatest people I've ever met. I was able to move up in the company within 6 months of my start date. Of course, working from home is a huge bonus and gives me peace of mind.

Cons

The work can kind of be inconsistent so it isn't always guaranteed that the position will be a perfect match. The pay could be better, especially with the times changing, they are falling behind a bit.

5.0

Jan 4, 2022

Great place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good home/work balance, supportive staff, comprehensive training,

Cons

Been here 4 months so far - no cons for myself

Viewing 154 - 156 of 256 Reviews

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