Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Work from home is a nice plus" ((in 32 reviews)); "They are great at being flexible with scheduling as well!" ((in 8 reviews)); "Meet great people." ((in 6 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews)); "The account managers (Angela to be specific) are amazing." ((in 4 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Because of low pay it invites the lower class to wor there" ((in 34 reviews)); "Poor training, created to set you up to fail no matter what." ((in 13 reviews)); "The pay and benefits are abysmal" ((in 8 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews)); "Time off is hard, but if you ask in advance you can usually get it off" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

256 reviews

4.0

Jan 4, 2022

Great company

Case manager

Recommend

CEO approval

Business Outlook

Pros

Great company, great communication, friendly, room for advancement quickly, depending on campaign sometimes over time and sometimes none.

Cons

Pay is horrible… other then that great company Not always able to get 40hrs depending on campaign your working on.

5.0

Jan 4, 2022

I love my job! (Most of the time)

Customer relations representative

Recommend

CEO approval

Business Outlook

Pros

A few things I love about working for ROI: I get to work from home, giving me the advantage of spending my breaks with my kids and husband instead of in a break room. I’ve made new friends from across the country. I feel like I can really connect with most of my customers and have received excellent reviews in the process. I’ve had several situations that were out of my hands and Sadie has been the best when it comes to empathy and working around said situations and my schedule. I’ve learned so much from computer programs to product knowledge that I use daily, even non work related situations.

Cons

The main con in my opinion are rude customers. They’ve been few and far between for the most part tho. Other than that, another con would be pay rate. It’s fine for me because my husband works as well, but I would never make it working here on a single income having kids to provide for.

5.0

Jan 4, 2022

Great company

Trainer

Recommend

CEO approval

Business Outlook

Pros

Everyone is friendly and great to work with. This company cares about its employees. Great atmosphere to work in.

Cons

not able to think of any cons this is the best company i have ever worked for

Viewing 157 - 159 of 256 Reviews

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Great company

I love my job! (Most of the time)

Great company

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