Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Work from home is a nice plus" ((in 32 reviews)); "They are great at being flexible with scheduling as well!" ((in 8 reviews)); "Meet great people." ((in 6 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews)); "The account managers (Angela to be specific) are amazing." ((in 4 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Because of low pay it invites the lower class to wor there" ((in 34 reviews)); "Poor training, created to set you up to fail no matter what." ((in 13 reviews)); "The pay and benefits are abysmal" ((in 8 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews)); "Time off is hard, but if you ask in advance you can usually get it off" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

256 reviews

5.0

Jan 4, 2022

You Are Empowered

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working for this company has been pretty AMAZING. Sure, it has its ups and downs, what place doesn't? This job is perfect for those who are good with people and even better for those you are able to provide the best customer service. You ARE Empowered to find the best solution to any customer's problem and turn an upside-down situation right side up! We, as a team, are here to strive to be and do the best we can. We are to show empathy to any and all stressful situations, no problem to too small or to be overlooked.

Cons

As with any company, there are rules and regulations we MUST follow. With that said, there are going to be times/days where you can't always satisfy the customer to their own wants.

5.0

Jan 4, 2022

I LOVE ROI

Health insurance verifier

Recommend

CEO approval

Business Outlook

Pros

*The people are absolutely amazing *The hours work with my schedule *Management is awesome and super understanding *It's fun to work here

Cons

*Sometimes the software doesn't work but that's to be expected.

5.0

Jan 4, 2022

Working for ROI

Recruiter

Recommend

CEO approval

Business Outlook

Pros

Very good management, the benefits, working from home

Cons

Cant think of any cons

Viewing 160 - 162 of 256 Reviews

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I LOVE ROI

Working for ROI

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