Sage reviews

3.6

63% would recommend to a friend

(5,268 total reviews)
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Steve Hare

70% approve of CEO

61% positive business outlook

Sage has an employee rating of 3.6 out of 5 stars, based on 5,268 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sage employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

5K reviews
1.0
Oct 9, 2024
Recommend
CEO approval
Business Outlook

Pros

- Occasional free breakfast - Decent benefits such as being able to reclaim prescription and dental costs. -No weekend working, bank holidays off.

Cons

- Job advert initially said after 6 months it would go from £24K to £26K however upon month 5 we were informed that an assessment was required in order to reach the next pay bracket which was not communicated across during the recruitment process. - CSAT's are counted against you despite the fact that the customer dislikes the company and product not necessary the service. It's almost impossible to have these removed from your name so you spend the whole month trying to get 18 10/10 CSAT's because anything lower will cause your performance to drop. -Constant micro-managing from when you first log in to when you take your lunch. Lunches can change on Verint frequently so it must be refreshed and checked constantly in order to meet adherence. -Holidays are extremely difficult to grab a hold of, some days you can book 4.5 hours off which isn't ideal when you're trying to plan a break away. First come first serve basis and holidays are only released so that 2-3 people per department can have the time off. -Pushed to upsell and focus on create rate despite being a customer support/technical support job but they're called valuable conversations when in reality it's sales. If the customer's dislike the updates on the current software they're on, it's extremely unlikely they'll want to buy another product from you. It's common sense. -Average call handle target is 14-15 minutes, so if you get a customer who has called back and fobbed off by other agents just so they can meet their target, you could be stuck between getting your average call handling lower or wanting to actually help the customer. Regardless you're screwed whatever you do. - Extremely high turn over, three people in my team left within 12 months. Yet management seems to be surprised why people are leaving despite giving them free breakfast and maybe a free meal.

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Sage Response
1y
We appreciate your feedback and apologise for your less-than-satisfactory experience working with us. Please be assured that your review has been shared with our Customer Service management team, who will closely examine the issues you've raised. To your point on salary, we'd like to highlight that we recently revised our pay model and removed the uplift quiz. Now, all new starters start at £26k. Thanks again for leaving us your review, and as you move into the next phase of your career, we wish you all the best!
1.0
Oct 19, 2023
Recommend
CEO approval
Business Outlook

Pros

There's some great people, we were treated like human beings during lock-down, the salaries are pretty good, benefits are similar to the rest of the industry.

Cons

"Team agreements" - like most other people on here, our "team agreement" has been imposed on us and wasn't agreed or discussed with the team at all. Not a single person on my team actually agrees with the agreement. I have complained to my manager and have also escalated it, but nothing is done. Please stop lying in your responses here and pretending like anyone in the team actually has any say over what's in the team agreement. My whole team is based over three continents and there is no point in me going into the office, except to be frustrated with the noise and interruptions. Everyone just goes into the office to sit on MS Teams calls anyway. This isn't about "human connection", people tend to stick to themselves or just sit with headsets on. I would rather meet my team in person more often, than be forced to go and sit in an office on MS Teams calls. This company also has a bit of a revolving door with people. They keep laying off people while also having hundreds of vacancies open. You are not a human in this company, but a fully replaceable part. Nobody will look after you or care for you, once they are done, they will just spit you out and replace you. This is a repeating thing and one day someone is there and the next they have just been replaced with someone else. It's the opposite to treating people like humans. Stop saying this is a value just for optics and actually start showing people that you care (like you did during lockdown).

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Sage Response
2y
We appreciate you taking the time to leave your review and we are very sorry to read that you did not feel like we were living up to our Human value. We really value our colleagues and would never want them to ever feel replaceable or like they don't matter to us. The team agreements that are in place are to encourage colleagues to come together and collaborate both with their teams and cross functionally. We take your point that there are times diaries are stacked with Teams calls but we are empowering our colleagues to be Bold and to find opportunities for in-person meetings so that days in the office are spent connecting face to face. That might not always be possible and there could be times when there are crucial meetings that require input from teams that, at that moment, can only connect online but this is not all the time. For our hybrid working framework to work as intended, we need our colleagues to come together because we truly believe that great things happen when that human connection is in force. The layoffs we had caused us to lose incredible people and the decisions around them were not taken lightly because of this outcome. It was very hard for us to see people go but in order for us to remain committed to effectively delivering on the promises we make to our stakeholders, we needed to change the structure of how we operated in certain areas of the business. We are sad that you felt you needed to leave Sage but we wish you all the best for the future and should our paths cross again someday, we hope to make you proud to be part of us!
1.0
Sep 23, 2023
Recommend
CEO approval
Business Outlook

Pros

The people are what makes sage great

Cons

Crazy changes are happening. Sage treacle is back and makes it difficult/impossible to get a decision made. Staff are not engaged and happiness is at an all time low regarding the forced team agreements and being forced to return to offices. Unless Sage acts now there will be a mass exodus in January after bonus has been paid. The company has grown so much since Stephen Kelly left but all that hard work is being undone and it’s a real worry

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Sage Response
2y
Thank you for your review. We are sorry you are not having a more positive life at Sage experience. We have taken note of your feedback as it is essential to helping us develop a culture that you and the rest of our colleagues can be proud to be part of. Please continue to share your thoughts with us both here and internally.
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