Salesforce reviews

4.0

79% would recommend to a friend

(22,602 total reviews)
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Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,602 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

23K reviews
1.0
Feb 28, 2024
Recommend
CEO approval
Business Outlook

Pros

No pros other than the pay is decent

Cons

Interview process was terrible. Very unorganized. Sales team is filled with cocky and rude people who will not help you.

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Salesforce Response
2y
Thanks for your review! We're sorry to hear that you are not having a positive experience. We work hard to ensure every employee feels supported, and we're disappointed that you're experiencing something different. Please do bring your concerns to your manager or skip level to discuss this further, we'd love the chance to help turn things around! Regarding your interview process, please know that leadership reviews these comments often so the right people will see your review.
1.0
Jan 4, 2024
Recommend
CEO approval
Business Outlook

Pros

*My coworkers were hardworking and extremely dedicated to the work *Great pay and benefits *Remote working

Cons

*Extremely narcissistic manager and upper management who belittled and spoke down to the team openly - our team joked internally we didn’t know if we would get Jekyll or Hyde daily based on our managers “moods” * In under a year experienced 2 restructures of the team I was on *The word ambiguous is used to describe a toxic and extremely disorganized environment *Impossible to take time off because of workload *Volunteer time is always expressed as a core value but you never actually get to take the time to use it (just is a buzzword to look good publicly) *Pay is great but the GEO zones are absolutely a joke and used to negatively impact remote workers *Lack of transparency on everything regarding workload where you are stuck with a horrific work-life balance *Silent layoffs are absolutely a thing, after publicly laying off thousands, members experienced being put on a baseless PIP with impossible expectations all the while the end result was to be fired *Brownnoser central, people are so afraid of being let go, they will pander to the needs of upper management *Inconsistent values, layoffs were experienced and hardworking people were let go without warning all the while teams were flown out for face to face meetings to spend thousands of dollars *Lack of actual diversity, in a room full of people it was clear and apparent

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Salesforce Response
2y
Thank you for sharing your review. What you've listed in your cons section is disappointing, and we're sorry to hear that you had such a negative experience. We would like to address what you have listed here. If you feel comfortable doing so, please contact our third-party provider Ethicspoint at salesforce.ethicspoint.com. We want you to feel supported, valued, and heard. Our leadership team regularly reviews comments, so we will make sure to get your feedback to the right people. Again, we're deeply sorry that you did not feel cared for during your time here, and are grateful that you've taken the time to provide feedback.
2.0
Dec 28, 2023

New Level of Toxicity

Recommend
CEO approval
Business Outlook

Pros

- Benefits are good - "Opportunity" to make great money - Healthy business

Cons

I've never worked in a more toxic environment in my life! If you hear the words "performance culture", run away as fast as you can! This essentially means that you better hit your numbers or you will be fired. You will have multiple forecasting calls each week and during each call you are put on the spot in front of your colleagues and grilled on the updates to every open opportunity. This includes opportunities that were even aspirational or a pipe dream because if you don't meet your opportunities goal, they will beat you down until you do. Oh and performance culture also means making you sure you make you 100 calls per month number, 35 meetings per month number and 5 on sites per quarter number. If you don't, you better hope you hit your quota each quarter or you may be fired. There's no real time off during the holidays like other tech companies. You might get a day or two at Christmas and New Years but plan on working the rest of those weeks when everyone else is off! Oh and prepare to work 10-12 hour days. Have a big deal you're working on closing? You better be prepared to work til midnight until it closes, I don't care which day it lands on. Often RVP's would brag about working til almost midnight on New Years Eve to help get something closed. If you live within 50 miles of the office, be prepared to be forced in the office 3-4 days per week. They have completely disregarded their previous "flexibility" approach and now forcing people back in the office. Oh and the cherry on top of all this? If you close a big deal and there was any attrition with other products, get prepared for a "claw back". Most deals AE's were working were impacted by this in some form or fashion. Let's say you just closed a huge Marketing Cloud deal but the customer has to remove 10 core CRM licenses a couple months later due to staff cuts. That will directly come out of your deal you closed and they will take it from your paycheck until it's paid back in full! So get ready to constantly be worried about whether or not this will happen to you on every deal. All this and if you get a bad patch of customers, you're just screwed. Everyone is held to the same goals, regardless of the customers you get. I had several customers that either refused to take my calls (because they have been beat down with other sales people calling them for years) or if they took my calls, they flat out would say they didn't plan on buying anything so I shouldn't bother. Doesn't matter, you better find a way to hit your quota. I've worked for several other tech companies in my time but nothing has ever been this toxic. I'd tell anyone considering a move to Salesforce to take everything here into consideration. The training isn't great and in fact much of what you get for the first 6 weeks is irrelevant to your actual job so you'll be learning as you go.

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Salesforce Response
2y
Thank you for your feedback. We are disappointed to hear that your experience has been counter to what we strive to create for our employees. We have escalated your review to leadership to investigate and discuss further. If you’re comfortable doing so, we encourage you to escalate any concerns to our anonymous reporting platform, EthicsPoint, at salesforce.ethicspoint.com, where you can provide further information for us to investigate. Thank you again for sharing, and we’re sorry that this was your experience with us. Your feedback will help us to improve.
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