Salesforce reviews

4.0

79% would recommend to a friend

(22,607 total reviews)
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Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,607 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

23K reviews
1.0
May 15, 2023
Recommend
CEO approval
Business Outlook

Pros

- Despite how much the company has gone downhill, it still has good name recognition for your resume - Even though our products have a lot of problems, we are still the number one CRM on the market by far. Very surprisingly, no competitor is a close second. - If you're planning to have a baby in the next year, it could be worth it to work here just for the parental leave policies, collect your money, then resign. But you can get this at any tech company so this isn't really a great reason!

Cons

Salesforce used to be a leader for it's commitment to social impact, corporate social responsibility, and putting people over profit. These values have completely disappeared in service to money and greed. The company took a huge turn for the worse at the start of 2023 when activist investors took over and they ended up laying off 10k people. A company that was once a leader in social impact (founder of the 1-1-1 model) and employee well-being (offered monthly wellness days) completely lost its way and became just like any other money hungry corporation. A few of the worst offenses: - Mandated 3-4 days per week in the office - Performance Improvement Plans are used as a cost-cutting measure to achieve a reduction in workforce without the need to pay employees severance. Employees are given unattainable KPIs, pitted against each other and set up for failure. - Promotions are rare. When they happen, they are political and inequitable. - Very few teams have leveling guides, so you have no idea what the scope of work or pay range should be for your job title and you have no sense of how well you're doing relative to the competencies required - Employees are evaluated based on their ability to "manage ambiguity" which is essentially giving the company a free pass to be chaotic and disorganized and victim-blaming anyone who won't tolerate it - Celebrity worship leads to mismanagement of money and unnecessary extravagance - Sub par training and support for early career and entry level talent - As many predicted, the heightened focus on racial justice during 2020 was short-lived - Years of poor headcount planning led to inflated salaries and redundant roles I could go on and on. Salesforce used to be my dream company. It has been disappointing to see such a huge shift. I absolutely would NOT recommend working here. Strongly reconsider if you're in the middle of an interview process.

1.0
Apr 28, 2023
Recommend
CEO approval
Business Outlook

Pros

• Healthcare • Fitness Reimbursement • Education Reimbursement • Quality tech • Generally good quality products

Cons

• Sexism, racism, favouritism • Cliquey culture • Promotions veiled as meritocratic but often denied on technicalities • Micromanagement and constant breaking down of health work/life barriers by management • Under-supply of technical resources essential to completing role requirements (e.g. access to Solution Engineers, Product Specialists) • No culture (e.g. no Christmas party, no Melbourne Cup day events, no farewells for departing employees, no after work drinks, no social clubs or groups that meet openly and regularly, no off-sites or in-person sales kick off, no clear messaging on in-office days) • Overcrowded office space busting at the seams due to headcount growth. Consistently unable to find meeting rooms as a result. • No engagement or friendly behaviour from leadership above direct line manager; aloof and arrogant (e.g. vocally shopping for multi-million dollar homes online while on the office floor) • No respect for employee’s agency or sense of self determination/basic respect e.g. employee moved teams at a moments notice, informed via PowerPoint slide in a team meeting • Round after round after round of employee layoffs and PIPs with no prior warning

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Salesforce Response
2y
Thank you for taking time to share your thoughts and feedback, we deeply regret and apologize for the experiences you described. At Salesforce, one of our four core values is Equality, and we’re dedicated to building a workforce that reflects the diverse communities we serve. We know that we still have a lot of work to do and take your comments and suggestions to heart. We want everyone at Salesforce to feel valued and empowered, and to be set up for success in their roles and beyond. What you've written in your review is very concerning to hear and counter to the culture that we expect and have worked hard to foster here at Salesforce. Inclusivity is extremely important to us here at Salesforce and we continue to encourage people, managers in particular, to seek differing opinions from their own and particularly within their own teams. As you've left, we'd appreciate it if you could provide more information anonymously to our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com so that we could investigate the matter further.
2.0
Mar 19, 2023
Recommend
CEO approval
Business Outlook

Pros

The benefits are amazing and the tools/tech the give employees are all the best. I love the tech we are given, from iPhones and Macs to the Google Suite of products we use. Additionally the benefits from medical to wellness and beyond are unbelievable.

Cons

The recent large number of activist investors that have gotten involved with SFDC has destroyed the culture. The environment has unfortunately become toxic and everyone is on pins and needles if they are going to be a part of the next round of layoffs. They have gone to a performance based model and if you do not meet expectations, you will get put on a performance plan designed to eliminate you in 90 days without severance etc. The stress levels have skyrocketed among employees. Additionally in an attempt to become the "most profitable" software company, SFDC has decided to eliminate almost all supporting roles. For instance, the sales role that I am in had support from 5 different people that were SMEs in their respective areas. All of the roles were eliminated and now the expectation is that the main sales role for that product needs to become the SME without any support. SFDC is also a very "woke" company. There is a huge push to advance certain types of people in the company based on a number of qualities and metrics that have nothing to do with the most skilled or most knowledgable person getting roles. Additionally, the OTE has been great at SFDC, but we are now getting quotas assigned to us that are anywhere from 1.5X to 3X what they were before. For others interested in working here, this is an important thing to consider if you are in a sales role. The base salary may look good, but if the quota say doubles, you have now gotten a 50% decrease in commissionable pay because you have to sell twice as much to make the same amount of money. Also SFDC doesn't pay you dollar for dollar on your commissions until you hit 80% of quota, which means they are keeping a large amount of money for themselves that never gets paid to reps.

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