Salesforce reviews

4.1

79% would recommend to a friend

(22,493 total reviews)
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Marc Benioff

80% approve of CEO

70% positive business outlook

Salesforce has an employee rating of 4.1 out of 5 stars, based on 22,493 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

22K reviews
3.0
Sep 4, 2018
Recommend
CEO approval
Business Outlook

Pros

- Great pay. - Excellent benefits.

Cons

1. If you're hired as "Success Agent Tier-2" for CRM support then your Salesforce career is over because you'll be working in a specific skill group (Configuration, Usage or Email team) and do not get any chance to explore the real Salesforce CRM tool. 2. Management do not to monitor/plan their employees leaves(PTO's) properly which again makes very difficult to work with a huge backlog of cases. You can expect 25-30 cases per agent in AMER shift or 30-35 cases per agent in EMEA shift. NOTE: I have worked in Wipro (worst of all IT companies) so I am very well aware of overload/ extra amount of work. 3. They do not have enough "Tier-3" resource which makes your life miserable because as Tier-2, you'll be the only point of contact for the customer who has raised a case. If customer escalates the case or gives you DSAT due to the delay in resolution, then it won't affect Tier-3's performance. Management will simply blame you. 4. So many bugs/ Known issues in every major releases which will make you cry like hell as a support agent. 5. If you ask CSG management to hire more resources to reduce the back log, they'll simply say - "No we cannot because we do not have enough budget". 6. HR team sends out an employee survey link in each quarter but that doesn't make any change in your work life. 7. Also when it comes to "Employee referral"(if your friends, relatives or siblings gets hired then you get $2000/each) program in Hyderabad is one of the most "Corrupted" program they've. I have seen 3 examples of corruption in referrals where managers referred their siblings who has really good terms with the "hiring manager". They all got selected and each manager earned easy $2000 + Family member (as a salesforce employee). So again if you're hired as Success agent Tier-2 then forget about referring anyone. 8. No way you will get Onsite chance. Strict policy. Also please do not dream of getting free passes/visit to Dreamforce event especially if you're in India. ()

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Salesforce Response
7y
Thank you for your detailed feedback. Some of the behaviors you've described in your review are unacceptable. We would like to learn more so we can better address the concerns you've raised. Please reach out to your Employee Success Business Partner or, if you prefer, you can provide more details anonymously by contacting our third party provider Ethicspoint at http://www.salesforce.ethicspoint.com/. Doing so will help us work to directly address the concerns you raise in your review and ultimately make the workplace better for everyone.
1.0
Dec 7, 2016
Recommend
CEO approval
Business Outlook

Pros

You work with smart people. They cater breakfast in Monday-Thursday and lunch on Monday. The area to bring clients at is GREAT! Clients dig it.

Cons

This was the worst job I've ever had. Management talks down to you like I haven't been doing this for 10 years (and my boss has less experience with half the success).... And I was #1 on my team and #11 in the country. They claim compensation is great but when based in Atlanta you get the most bottom of the barrel accounts and this means everything (you have to deal with it). I've never worked so hard for a $2K deal... in. my. life. In my previous life, I never glimpsed at anything under $100K. That was for newer reps. If you sell a $100K deal, you will be at the top for the month and everyone freaks out. So what this means.... what they say you will get paid is a FAR stretch from reality. I was above my number and didn't make what they claimed because when I got my sales compensation package there are all these other factors. Therefore, I made SIGNIFICANTLY less here than my last job. The base was higher but that was it. I'm a hunter and have always been one. Here, it does NOT make sense to focus on hunting because you get new accounts every year and for a prospect to switch CRM's this decision isn't made overnight. Don't let the recruiter tell you otherwise. Trust me. Every current client that I did get, I had to do damage control from previous reps trying to squeeze every dollar out of them. The previous sales reps had their own agenda and it really hurt our clients. Because you get new accounts each year, the previous reps didn't care about the future. They did whatever it took to get $ and then dumped the client. I spent the first 6 months trying to get our clients not to leave us. The office is LOUD because the desk are on top of each other with no sound barriers and all the conference rooms are booked. Clients made many comments about the background noise and it's embarrassing.

1.0
Apr 2, 2023
Recommend
CEO approval
Business Outlook

Pros

1) Salesforce brand name still respected in the industry despite zero innovations made (heavy M&A and brilliant marketing hyping trends & buzz words in the industry to the public). 2) Worst company I've ever worked for that unfortunately taught me what bad leadership, inauthentic culture, & unhealthy coworker relationships look like.

Cons

1) Fake "Ohana" culture (If you're ex-oracle, white, or a bully you'll thrive here). 2) Toxic sales leadership (no WLB, nepotism at its finest, racist & sexist leaders are protected despite ES/HR complaints filed, patches/territories are inequitable, lack of accountability and tons of deflecting, and inauthentic "team selling" is encouraged). 3) Hypocritical (Budget Cuts don't apply to leadership = pressure clients to attend Dreamforce but AEs can't attend due to budget cuts + force AEs to remotely watch SF leaders waste thousands of dollars for a lavish week in Hawaii for non-client facing Laulima + build Trailblazer ranch that exclusively only SF leaders visit + prioritize paying celebrity $10M despite layoffs | Digital HQ = publicly say the future of work is hybrid/remote work + force remote SF internal teams to report back to office +3x a week). 4) Facade of DEI (Equality Report is inflated to reflect # of hires but not transparent on URM/women retention & career progression = high attrition rates, false sense of belonging, microaggressions, gaslighting, & cultural appropriation)

Viewing 91 - 93 of 22,493 Reviews

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