Salesforce reviews

4.1

79% would recommend to a friend

(22,511 total reviews)
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Marc Benioff

80% approve of CEO

70% positive business outlook

Salesforce has an employee rating of 4.1 out of 5 stars, based on 22,511 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

23K reviews
1.0
Dec 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Good benefits, Free snacks

Cons

I was with Salesforce for a year. When I started I was made a lot of promises regarding the territories being fair within the team. However, once I got my territory and saw how it was compared to other territories across the team, I realized that 80% of the territories in any given team are bad. Only 20% of the accounts/territories are good and in which the sales people make money. And Management knows this. So if you are an Account Executive aligned well with Management, you are set. However, if you are like the 80% of the account executives, your fate is NOT in your hands as you will get bad accounts. They know this. The management's objective at least in the Toronto office is to only have 20% of the people make their #. They dont want anyone to be 200% of their #. They expect 80% of the reps to miss their #. The territories are extremely disparate. There's a lot of partiality in who gets what accounts. Be very careful when you join as an AE. For other roles like Marketing, Ops etc I've heard its a good place to work. However, for Sales its just like any other company. Dont fall for their lies when they tell you that the territories are fair. To give you a specific example, in the Toronto office there is one person who has 10 president's clubs. He makes a lot of money and his manager and his manager's manager are as expected totally aligned. He is a good rep. However, so are others on the team. However since he has always had the best territory the makes club every single year. Its ridiculous. If you've been in sales for a while, and comes across an environment where ONE person has made club 10 times and every one else has made club 1-2 times in the last 10 years, what would you conclude. The territories are uneven. The management is inept. For example this is the first company that I've come across where the Sales Manager's quota is not aligned with the team. For example in a team of 10 sales reps which a quota of $1M each, the manager doesnt have a $10M quota. His/her quota is way less than that. So even if the team misses their #, the manager makes his/her #. I had never seen that in my sales career. So to get promoted to a manager's role, you need to be connected to the right people. Be very careful in joining this company. For Sales its not as advertised. For other roles it might be different.

3.0
Nov 27, 2019

Times have changed

Recommend
CEO approval
Business Outlook

Pros

Great people, you'll find support in places you would have never imagined.

Cons

Commissions have taken a big hit. Over the years if I sold 100k in one month I would have made 10-15k. Now you're looking at 2-3k. OTE is something you could have easily blown away, now you'll find fewer than 10% of people hit their OTE.

2.0
Aug 10, 2019
Recommend
CEO approval
Business Outlook

Pros

I’ve had over 20 years working in the industry and Salesforce was the company I wanted to see the rest of my career at. After almost 6 years in the company, that dream was coming true. Everything was good, excellent in fact. I had a great team around me and a real leader as a manager. The hours were long but the work incredibly fulfilling. I finished work every day thinking I was doing something really special and was a valued member of the team. Then things really started to change...

Cons

At the end of the day, even with awesome results and giving every ounce of energy, commitment and passion to a company, you start to realise that you’re just a number to Salesforce. New leaders come in and focus on managing up the chain to further their careers rather than motivating and inspiring their teams. Worse still is that Salesforce thinks they’re doing a great job. Despite continuing to deliver massive success for the company, I started to experience the presence of huge egos and selfishness that went beyond anything I’d ever experienced in a company before. The treatment of some staff around me was shocking and the whole Ohana I used to believe was real was falling apart across the whole sales team. I decided to leave and can honestly say that it’s saved me and rescued my belief in how a business should be run. Customer success and trust are no longer the core values, it’s growth no matter what the price to employees. Big companies can still fail and if you don’t start to realise that many of your people are incredibly unhappy, the continuous growth you once saw will start to slow down. Don’t get me wrong, I think the top level leadership team is amazing but it’s the people in the middle who are really letting Salesforce down.

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Salesforce Response
6y
Thank you for your feedback. It is disheartening to hear that your initially great experience started to deteriorate. As you know, we are very intentional about creating and maintaining a great workplace culture based on our core values. I see that you have left the company and I wish we could have had an honest and confidential conversation before then. We'd appreciate if you would provide more information anonymously to our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com. Your feedback will help us become a better place to work.
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