Salesforce reviews

It has become comical to watch how this company operates internally. First, the way that we use our own products fly in the face of everything we tell customers. Use of the CRM is a disaster, analytics are a guessing game and a tool like Tableau is basically inoperable for a vast majority of sellers. Completely hypocritical environment. Second, the sales culture has become completely unrecognizable. The amount of mandates or metrics being pushed down to direct sellers shows a complete lack of understanding from leadership of what the day to day looks like for their sellers. We are asked to spend up to half our week filling out reports, redundantly logging activity, or doing training to compensate for upper management's poor hiring or inability (or unwillingness) to coach sellers. Third, hope that you never have any system issue, need an unconventional approval, or want to just talk through an issue your having with a deal/system/etc. You will be put into the self-service loop from hell that takes weeks and months to get resolutions. During this process you will likely have a lot of support from your direct manager but you can fully expect that upper management and internal ops teams will be completely unhelpful and send you numerous knowledge base articles that do not resolve your issue. Lastly, fully expect to have an issue with compensation. I have been at Salesforce for 3+ years and have had 1 major (and several minor) compensation issues surrounding commissions each year. These were issues that were far outside of my control and ultimately each time resulted in me not being paid the full commission is was owed, not being paid close to on time, or being wrongfully clawed back. And once again, don't expect much help from anyone from operations beyond a useless knowledge base article. If I could briefly some up the compensation operations of Salesforce in one word it would be "disaster".

Now time for a reality check, hence the "buyer beware" -High expectations no matter what. If you have a bad territory expect to not make any money and be constantly stressed about numbers. Doesn't matter what you do, they only care about numbers/ACV closed -Management needs a little work in the compassion area. Working through a pandemic and political turmoil is pretty difficult to sell CRM to small businesses who just had to fire half their staff or are GOING OUT OF BUSINESS but we are still expected to "get creative" -If you are lucky, you will get a territory that has an account that shouldn't be aligned to you but you will make your number from it cause management will look the other way since they want the ACV for themselves -Brand is absolutely everything, Anything you say or do will be held against you. You say one wrong thing it will get around. -Pay is horrible. You get a $1/hour increase when you get promoted for each role and they frame it like your OTE will be much higher though. FALSE, again unless you have an amazing territory, 25% of people ACTUALLY hit their number/OTE. So good luck with that. -Office perks are no longer. Since everyone is remote, half the perk of the job was all the cool things at the office. Say goodbye to that if you work remote. -PTO, don't even bother trying to take PTO... ever. You will fall behind or be guilt-tripped for taking it at all. Want to take PTO at the end of the month? ha not a shot. Want to take PTO at the end of the Quarter? good luck getting that approved. Want to take time off after the fiscal year ends? ha then you are the sucker who isn't working on their pipeline generation for the next year. Overall, great company. But if you want to go into sales here, get ready to have your ego, confidence, and sanity ripped to shreds. I would recommend any role here BUT sales.