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      ShopRunner

      Part of FedEx

      Is this your company?

      ShopRunner reviews

      3.5

      64% would recommend to a friend

      (74 total reviews)

      Claude Russ

      34% approve of CEO

      52% positive business outlook

      Ratings by category

      4.1

      Work/Life balance

      3.9

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.6

      Culture & values

      3.4

      Career opportunities

      3.1

      Senior management

      ShopRunner has an employee rating of 3.5 out of 5 stars, based on 74 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ShopRunner employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      74 reviews
      5.0
      Jun 5, 2019

      Great benefits, company culture and a lot of potential to grow

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      ShopRunner is an excellent company to work for. The HR/People team is thoughtful, thorough and caring. Company values and culture play a big role in hiring decisions and overall strategy. I truly feel like if I have an issue I can go to my manager or someone in the leadership sphere and I will be heard--and I never fear retaliation. Very inclusive and welcoming to all people, who just want to do their best work every day. The office is beautiful, free lunches once a week, free breakfasts 2x a month, plus social opportunities after hours. It's like a startup for grown ups.

      Cons

      Ambitious strategy that can sometimes feel fast-paced for some, multiple offices, which means a lot of video meetings.

      1.0
      Jun 4, 2019

      On the decline

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      WFH, free food, nice people

      Cons

      The company is on a noticeable decline. New products are weak and not well defined. Many inexperienced leaders who do not collaborate with each other. They are all over the place. Attrition is terrible with many good employees are leaving on an ongoing basis. Any good reviews that are 4 star plus are from prior to 2018. That kind of tells you what's happening.

      avatar
      ShopRunner Response
      7y
      We're sorry (and, sad, TBH) to hear that you had a negative experience. We have launched many new products over the last two years as the company continues to transform. Although our attrition remains below industry standard, we continue to do quarterly pulse surveys to get closer to the right dynamics needed for our employees and our business. We wish you the best in your next chapter.
      1.0
      Mar 15, 2019

      Broken promises

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some nice people. Large hiring class brought lots of energy. Flexibility in terms of working arrangements.

      Cons

      Leadership struggles with being honest. It seems like a lot of the people in charge have never done their jobs before. This may be why there is high attrition. In general there is confusion about the direction and strategy. It almost seems as if there isn't any.... but there is plenty of blame to go around. Engineering leadership especially is political and defensive. HR may mean well but a lot of what they say seems hollow. What happened to design?

      avatar
      ShopRunner Response
      7y
      We are so sorry ShopRunner wasn't a long-term fit for you. We pride ourselves on a high level of integrity with a leadership team that has varied and diversified experiences. Design is currently doing well after some growing pains and the search for a new head of design is in final stretches. We hope you saw value in the policies and in the ways we worked. And are working to support all employees, including managers, as we scale. We are building a company we're really proud of and, as part of that, we really value feedback. In that spirit, we say thank you for sharing your perspective. And thank you for your contributions in the time you spent with us.
      Viewing 34 - 36 of 74 Reviews
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      ReviewsShopRunner reviews

      Glassdoor has 80 ShopRunner reviews submitted anonymously by ShopRunner employees. Read employee reviews and ratings on Glassdoor to decide if ShopRunner is right for you.