Pros
I am a current executive at ShopRunner -- I'm here to give anyone looking as honest a perspective on the company as I can, essentially what I would tell you if we grabbed coffee and had a chat so that you can decide if you would like to explore further.
The company has recently (~1 year ago) come under new management with Sam Yagan as CEO, with a new leadership team that brings experience from a number of well-known firms in Philadelphia and Chicago.
As part of this transition, it became clear that we would not be able thrive maintaining 3 offices, particularly as our San Mateo office had little executive leadership located there. The decision to close the office was not easy, but was ultimately the right one so that we could focus in on building teams, culture and products that our customers love.
Recently (Aug 2017):
- After dozens of hours of company-wide discussion and debate, we have outlined our mission, vision and values. We looked deeply at ourselves and extracted values that are present in the combined history and experience of the individuals present at the company that we believe in and want to uphold in our interactions.
- We are becoming increasingly better at outlining our vision, prioritizing our bets and building momentum on our development processes and products.
- We (the executive team) are deeply committed to building something meaningful, with diversity at its core, in the geographies in which we work.
- Ultimately, there's a real feeling of caring for the people and in materializing the opportunity ahead of us present at the company.
Here's who we are:
Our Vision: Deliver a thriving community of discovery, expression and commerce.
Our Mission: Powering extraordinary shopping experiences that connect customers with the brands they love.
Our Values: Boldness, Inclusion, Grit, Candor, Accountability, Spirit, Hustle (of course, there's lot more in the definition of each one)
Cons
We have a huge opportunity ahead of us and many ideas on how to make it happen. By no means is everything figured out and always in harmony -- in fact, we expect and desire hard discussions and debate to continually make things better, preferring 'disagree and commit' to break stalemates. The underlying intention across the board, though, is one of moving the work forward, building value for customers and partners and of respect for each other and the work we are doing.
