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      SoftwareOne

      Engaged Employer

      SoftwareOne reviews

      3.6

      59% would recommend to a friend

      (1,336 total reviews)

      Raphael Erb and Melissa Mulholland

      70% approve of CEO

      57% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.5

      Compensation and benefits

      3.4

      Career opportunities

      3.2

      Senior management

      SoftwareOne has an employee rating of 3.6 out of 5 stars, based on 1,336 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SoftwareOne employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Apr 1, 2020

      Way behind on competitors, fail to stay relevant

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Maybe the alcohol in the office...

      Cons

      - Worst management culture I have encountered - A lot of words yet no impact - Absolutely no idea what is happening in the market (they act like the computer has just been invented) - Automating business processes was too expensive so instead they hired cheap resources in India to do admin work (do note, no modern slavery statement anywhere on their website) - One C level executive trust no one and has to be involved in everything. Slowing down processes drastically - they act like it's normal - The services are not ready and are already way behind

      avatar
      SoftwareOne Response
      6y
      Thank you for the feedback. Firstly, you're right in some areas - some of our future services are not ready. We are focused on developing class leading solutions - as I am sure you know, this is not easy, it's not meant to be of course - having said that, we are constantly improving in this area with feedback from the business and most importantly our customers and this provides the inspiration to move forward. India and the teams there are a core pillar of our overall strategy - like any company, we are balancing capability, skills and knowledge with operating expenses. The culture and spirit of the Indian teams - like all of our global service centres - is brilliant. We have an open reward and compensation process that focuses on performance and retaining talent in a super competitive market. I am genuinely sorry that your only positive from your time with us is part of the social aspect of our culture. This is a failure on our part because we have so much reason to celebrate and success to be positive about. No, not perfect but yes, always learning and improving. I wish you every success in your next path. Thanks, John.
      4.0
      Apr 25, 2019

      Wonderful place to work, learn, and grow

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      SoftwareONE has the single greatest collection of talented and intelligent people I have ever been a part of. Not only are the people of the highest caliber, they all care deeply about the work they do and each other. Valiant efforts made to make the best decisions that benefit the most people while adding value to the business.

      Cons

      Because we are growing so fast and there is so much change - there can be unintended consequences such as ambiguity for front line employees, increased workloads and stress.

      avatar
      SoftwareOne Response
      7y
      Our CEO describes this current phenomenon of 'Perpetual Change Adoptability" - whilst we make fun of him for making up phrases, his definition is not only insightful but key in what we and the industry are striving to achieve. It's a play on Darwin's idea of Perpetual Change, that all things will continue to change to survive and succeed in their environment. The difference to our phrase is that while accepting that change is constant, the company's and each employee's own ability to embrace that change and 'adopt' it as a way of life will be key to continuing success - but only if the change is positive. Bottom line is we will constantly be in state of improvement, and I am sure we will continue to fail and learn from mistakes - but for us that is part of the adventure and keeps the right type of person gluded to the company. Feedback like yours above is critical in this - you're absolutely right, the front line is critical and that's one of the reaosns we try to retain such a flat hierarchy - but please keep the passion and please never be afriad to connect to any of the leadership if you feel like something is being missed. Thanks for your Passion!
      2.0
      May 8, 2017

      Great Company but can change working for a new manager

      Business development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Enjoyed working with the company since starting but has changed with new local MD. Great people but leaving fast due to above. Good company looking to differentiate and move with the times. Other benefits but not worth having to put up with changing jobs due to new MD. My ratings are based on today and have been tried to be conservative and would have been higher 8 months ago. People like the COO are experienced and invested in the business and have an open door policy, the local MD has the same open door policy but there is no point talking to him as it would fall on deaf ears. Don't let this review impact your decision working for the company as a whole it is a good place to work, just not in Australia right now, just ask the question how long has the MD been there.

      Cons

      New MD Micromanages. Makes you feel worthless. Takes the my way or the highway thought process. Not a people person and talks behind others backs. Lacks leadership qualities and the external market is going to find it hard to find talent as it is now well known it is not an employer of choice which it once was. Lot of good people leaving weekly and not being replaced.

      avatar
      SoftwareOne Response
      9y
      Dear Colleague - thank you for taking the time to write this feedback. If you are open to it, I would appreciate connecting directly confidentially so I can understand your views in more detail. We are about to publish the results from our annual employee engagement survey and I hope as always this will give us further opportunity to reflect and improve. As you have mentioned our new MD for Australia has not been in the role for long and is also evolving and adpating to the company - I am sure this feedback will be a chance to learn and improve also. As with any company, we have tasked him with harnessing a high performance team and this will of course also mean change as we address under performance - we will support him to achieve this and as we are all aware, he is as accountable for the results as anyone. It's great that you respect our COO and an advantage that he is also based in APAC. I have shared this feedback with him also and will try to ensure that you and the rest of the Australia business grow and perform as much as possible in the coming months an beyond. Best regards and thank you again, John
      Viewing 73 - 75 of 1,336 Reviews
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