SoftwareOne reviews about "training"

58% positive business outlook

Reviews by job title

62 reviews
4.0
May 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Great people! Ability to express your opinion and have conversations with anyone within the company. Leadership at HQ is great but specifically the Inside Sales leadership team is amazing. Compassionate, invested, caring, knowledgeable, and great representatives of the culture and the business. Servant leadership. Travel is less required than years past due to business transformation and growth but still a great positive. PTO is plentiful and extra curricular benefits or perks are great but not the driver of the atmosphere. Again, the people at all levels. Team camaraderie is always positive and plentiful.

Cons

Review process isn't as evolved as the rest of the business. Benefits are expensive and seem less important to executive leadership in the US. Aside from the usual pain points with most companies, the BIGGEST con is the unfair and unjust negative reviews on HQ leadership specifically Inside Sales group. If you are lashing out on here than most likely you didn't get your way and presented an entitled attitude thus creating the end to your time at Softwareone. Are there areas of improvement? Of course! EBITDA, training, field leader accountability, benefits, etc but do not blame your entitlement and non core value work ethic on leadership. Market offices are not necessary in some areas they are today. Field leaders not held to appropriate goals.

5.0
May 14, 2019

COmpany is good

Recommend
CEO approval
Business Outlook

Pros

Good things are: Travel Experience Culture Opportunities Lack of training

Cons

I don't like: new management no promotion

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SoftwareOne Response
6y
Thank you for your feedback. Great to see the positives (although I am not sure if 'lack of training' is a positive or an error?). It would be great to have some context about 'new management' or 'no promotion' - we would like to improve but it is challenging to react in a constructive manner without knowing a little more about which region / or business area you are referring to. Please feel free to write to me directly in confidence. Thanks. John.
3.0
Jan 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Best with pay expectation yes

Cons

No proper training and also Micromanagement

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SoftwareOne Response
8y
Hello - thanks fo taking the time to write. I'm sorry you are not seeing or feeling the training in India. This is really important to us - we have our internal development program "Management You" run by a Harvard Business School consultant as well as specific onboarding and technical training for each role. If you are not benefiting from this please get in touch with the India Leadeship, HR Partner or me directly so we can review.
3.0
Feb 5, 2018

Invest in your people

Recommend
CEO approval
Business Outlook

Pros

employees get 150+ hours of PTO

Cons

No defined structure, No defined training, or ramp-up.

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SoftwareOne Response
8y
Hey - thanks for taking the time to feedback. We have dedicated onboarding plans and training that takes our CSS teams through to Inside Sales / Fields Sales or a technical path - so I am really surprised you are not seeing this. This should definitely not be the case - perhapsyou can reach out to your Local HRD or CCOE Leader to speak to them as we want all of our employees to be the best they can and develop. If for whatever reason you don't get any constructive feedback there (I would expect you get a good response) - then come to me or to the NORAM EVP Neil directly so we can reviewand improve. Thanks again! John.
1.0
Sep 25, 2018

No vision and poor leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PTO is plentiful. Cool if you get to use it.

Cons

- ZERO DIVERSITY. Leadership is all white men, no effort to become more diverse. - HR is a nightmare. You can see that just by global responding to every negative review on Glassdoor in a condescending manner. Harassment happens all the time and HR does nothing to protect their employees. - There is no commitment to culture. It’s just words on a wall at this point. - Turnover rate is very high and it’s only the best people who are leaving. Leadership is doing nothing to stop it and is glazing over the obvious truth : this is no longer a place for top performers. - You will be overworked for little money. If you voice concerns about this, you will be told you are entitled. - Quotas for unestablished BDMs are unreasonably high, given the lack of training. - Leadership is very frugal and always looking for a way to pay you less

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SoftwareOne Response
7y
Hi - thank you for taking the time to leave your feedback. I apologise if you feel our replies are condescending - that's not the intention of course. We are trying to acknowledge, address and use the feedback to improve. You are right, our current executive management team is as you describe - this is a fact, however, I would disagree that there is zero diversity there - yes on a gender basis, however the team has a wide international background culturally and have all lived / worked in international locations. I am absolutely clear this is not necessarily perfect - however we are actually proud of the diversity across the wider group and will continue to promote and foster diversity where possible. In North America, the current NORAM Leadership team has a number of females appointed who have all been appointed on merit as highly successful engaged employees. What is most concerning for me is your comment on harassment - this is something we do not tolerate on any level - as written in our code of conduct. If you feel that is, or see that this is happening - I would ask you to raise it our attention immediately - if you don't feel comfortable with bringing this to me, then you are welcome to address this Patty (HR Director), Jascha (NORAM Legal), or please feel free to reach any of the HR team worldwide.
5.0
Jun 4, 2020
Recommend
CEO approval
Business Outlook

Pros

I have worked for SoftwareONE for 5 years + and I have to say it is the best place I have worked. The companys core values + culture are lived and breathed by its employees as well as the Leadership team. Its non hierarchical set up works well and everyone is easy going and approachable. Everyone is helpful when needed and I can honestly say I have made some life long friends here. The Onboarding for new starters is structured and full training is given + career progression is something that is a focus for line managers, should this be something that is of interest to you.

Cons

It can sometimes get very busy, very quickly and sometimes its hard to juggle a high workload however people will always help if you ask.

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SoftwareOne Response
5y
I was lucky enough to speak at an industry conference earlier this month and someone asked me about our values - how we made them real - and the example you give of 'help' is for me one of the aspects that stands out most. It always seems like when you need or ask for help in the company, others will put you before themselves and go out of their way to ensure you are successful. It's a idealistic concept and I am sure there are instances when things get in the way of it happening, but the 'pay it forward' mentality and willingness to be there for each other is pretty powerful so it's great to see that recognised. Don't get me wrong, we are not completely altruistic, we have a business to run but it is inspiring to see the values shine through. I agree with you on the 'business scale' - it feels like we have never been busier - I almost feel lucky given what is going on in the world to be this busy. However, I also realise that sometimes this is difficult and it challenges the concept of work life harmony. I'm not sure I have an answer to this but as you say, if people need help or are challenged, then we will do what we can to help! Thanks again for taking the time to write! John.
1.0
Jul 22, 2020

Toxic beyond belief - find elsewhere

Recommend
CEO approval
Business Outlook

Pros

flexibility in working hours, not much more.

Cons

Unfortunately this organisation has more cons than I could write about, from terrible management to lack of direction this place needs a serious change of management from the top down. Management sits on a cloud that can do no wrong, they are blind to their mistakes and nothing is ever due to poor guidance or faults of their own. All mistakes are by the sales team and there is no going back. I would hardly trust these people to run a lemonade stand let alone a global org. Normal growing pains are completely ignored like trying to a reseller business/procurement house in to a fully functioning MSP where we dont have any skills or reputation. pathetic one liners used as an attempt to motivate staff such as, moving the needle and focusing the lens. Easy to see when they have no actual thought or ideas on how to improve the Org and help the growth of sales. Simply telling your staff to "sell more" does not help in the slightest. Inductions/training or lack of is an absolute joke and anyone in management should be ashamed of this effort in training new staff - this has lead to nothing more than a bunch of potatoes sitting at their desks twiddling their thumbs wondering what they should be doing. Yes men and brown nosing is applauded and this is how to move up rather than actually focusing on performance or effort put in overtime. Crazy decisions by management without consulting or at least trying to understand how this will impact staff morale. For example an "independent" was brought in to survey staff to understand and get a feel for company culture and morale which was meant to be %100 confidential. Results were never fully shared with the team just a blanket statement as a whole focusing on the positives that came out of this exercise. Once this was complete this person was then brought in as a company director after the whole organisation opened up to them in confidence.... people are now reporting to a boss who they would have never of shared these feelings or thoughts with. In summary SoftwareOne has serious issues and is nothing but toxic and i would not recommend this for anyone until there is serious changes made.

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SoftwareOne Response
5y
I am sorry that this was your experience - not what we want to achieve at all. Of course there are always 2 sides to a story however, if you are ever open to this and would be able to, I would love to talk to you in confidence about your personal view. Regardless I wish you every success in your future career. Best regards, John.
5.0
Jul 5, 2017
Recommend
CEO approval
Business Outlook

Pros

Transport, Cafeteria, Very friendly Culture. Open door policy. transparent Monthly and Quarterly discussions. Alot to learn in terms of tools & publisher level compliance. Very good opportunities if you joined here in earlier phase of you career. There is alot of potential here in GSDC. Trainings are provided periodically for skills enhancement. Global and country level townhall are conducted time to time to put forward queries & questions by individuals. Great Parties occasionally.

Cons

Zero global opportunities. If you ask for exposure you will be asked to be alligned to onsite project in india only. Processes are taken over by individuals(prefered) who does not want to share in order to build their dependency. Middle level management is not capable enough to understand the need of the IC. All they selfishly care about is themself and thier own processes. No-one want to listen about problems an IC faces when he is induced in more then one process in the name of resource crunch. There is alot of potential here in GSDC, but somehow management believes in choosen few.

1.0
Aug 20, 2019

Do Not Recommend

Recommend
CEO approval
Business Outlook

Pros

work from home, great core values, good folks (peers)

Cons

leadership is distant and arrogant, sales tools are non existing, very poor marketing, pay plan is not good, hard to understand and to track, difficult to get technical sales help for projects (constant turnover), adding solutions to sell without being able to deliver, training is terrible especially for inside people, outsourcing to other countries is failing miserably

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SoftwareOne Response
6y
Thanks for the feedback and it's great to see you feel the values in the group and within your peers. I'm genuinely sorry you feel the leadership is distant and arrogant. The EB have spent a significant amount of physical time in NORAM and the local leadership team seem to be investing even more with initiatives like the top 10 club, the pulse checks and of course the global engagement survey. We are in the middle of transformation as I am sure you know - this is not easy but we are constantly looking to improve so your feedback is invaluable. The compensation plan is globally standard and is commission based - we take feedback on this every year and had almost unanimously positive feedback on the 2019 plan - how can we help you understand this more effectively? Our investment in other countries to provide a flexible resourcing model and harness talent in these locations is an ongoing process - we believe it is the right one in an international / global economy and will continue to do this. The same culture you praise should provide you the platform to help us improve this. If you have the chance and you would be open to it - we would love to understand more detail and specific so we can either respond, review and improve or both. Thanks again, John.
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