Starbucks reviews

3.5

56% would recommend to a friend

(85,222 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,222 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
4.0
Jun 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Free coffee, solid benefits, and a real sense that at its core the ideal is that they live up their values. Starbucks attracts good talent that are passionate about their jobs and its shows in their execution if their role. Starbucks also has top of class development from barista to shift supervisor to ASM and Store Manager. A fantastic first management role for anyone without previous experience to develop in the company.

Cons

No work/life balance for salaried leadership, no development prospects beyond a store manager, and support from district managers really varies district to district. Annual pay increases also do not keep pace with inflation. Starbucks policies around attendance don't allow manager to hold hourly employees accountable to coming to work so stores are chronically understaffed even when on paper they should not be.

2.0
May 29, 2021
Recommend
CEO approval
Business Outlook

Pros

Like I said, this company tries to be different. It has benefits better than most other companies. It holds a focus on inclusiveness and mental health. This company would be great...if it didn't exploit its workers.

Cons

Let me explain quickly that your experience at Starbucks will vary depending on what volume your store is, and your store manager. The SM has a huge influence over the store, and the volume of the store does also. I have worked in only high-volume stores. 60k+ a week in sales stores, and let me tell you it is so difficult. Physically and mentally it is difficult every single day. They barely staff the stores, and we can't even really add more staff because they build the stores so small you can only fit like 8 people behind the bar comfortably. They push us to the absolute limit in terms of numbers. I am in texas and the barista's aren't even paid a living wage here. Their wage is 10.50 and a living wage in texas is about 12$ an hour. Shift supervisors make 13$ and they work theyselves silly every day trying to troubleshoot the issues that arrise at a high-volume location. One person calls in and suddenly everyone is pouring sweat trying to overcompensate the already thin labor. Its honestly ridiculous how much they exploit us and covering it up with the phrase "but our benefits are great."

1.0
Dec 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits, work life balance, easy work compared to most companies in the region, and you are often going to be smarter than your boss who was promoted from being a barista 15 years ago.

Cons

Turnover is constant among the sourcing groups here. Pay is low compared to other companies - even smaller companies. The food side of sourcing here is a nightmare! New leadership brought in a couple years ago from a fast food chain has caused fear in employees and no internal talent will move to the team. Old school mentality and being spoken down to is the norm in this group. I would be aware of the turnover among sourcing if considering a role with Starbucks -‘ you will often be doing two roles because there are always openings. If this does not bother you - just steer clear of the food sourcing team!

Viewing 106 - 108 of 85,222 Reviews

Glassdoor has 90,925 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.