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      Starbucks

      Engaged Employer

      Starbucks reviews

      3.5

      56% would recommend to a friend

      (85,248 total reviews)
      avatar

      Brian Niccol

      31% approve of CEO

      40% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.3

      Culture & values

      3.3

      Career opportunities

      3.2

      Work/Life balance

      2.8

      Senior management

      Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,248 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      85K reviews
      2.0
      Dec 9, 2008

      Starbucks: a once great company that is steering itself into oblivion.

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits. Good insurance and free drinks & coffee. Reasonably flexible hours, but less so now than before.

      Cons

      Upper management is in a panic about the economic downturn and is making poor snap decisions. Labor is being slashed beyond reason. The company talks out of both sides of it's mouth, promoting "respect & dignity" while continually decreasing the work/life balance.

      4.0
      Nov 15, 2008

      Regional leadership can't to connect the passion and vision from above with the day to day realities of running a store.

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people. The majority of Starbucks employees are intelligent, funny, and considerate. I have made many friends here. Making quality drinks and connecting with customers makes my day meaningful. There are a lot of amazing new things coming for the company. Better technology, training, resources, etc.

      Cons

      The executives are passionate, knowledgeable and inspiring. Regional managment is often unable to live up to this standard. Regional managment cannot connect the vision to what is actually happening day to day. That is because a large majority of regional VPs, regional directors, and district managers have never spent more that their initial 2 week training in a store. They have no realy understanding of the challenges we face as we try to live up to the vision and mission of the company.

      1.0
      Nov 13, 2008

      Regional leadership at Starbucks unable to carry out Howard's vision

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The heritage, corporate responsibility and the partners. Starbucks built its brand on quality, consistency and convenience. We have tried to grow big while remain small, and I think senior leadership's continued vision is a good one, but so far, they have failed to correct the district and regional leadership's wayward path from that vision

      Cons

      The district and regional leadership are COMPLETELY out of touch. The phoenix market has diluted itself with external hires that don't really know how to manage the business or even what made Starbucks successful in the past. Store managers are not able to perform the tasks that are being asked of them and are GROSSLY under-compensated for the amount of time that is required to do the job well.

      Viewing 124 - 126 of 85,248 Reviews
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      Glassdoor has 90,953 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.