Starbucks reviews

3.5

56% would recommend to a friend

(85,287 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,287 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
3.0
Feb 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Starbucks really is all about connecting over coffee! You can easily take 10-20 minutes a couple of times a day just to sit down with a peer, co-worker, anyone really, and just have coffee and connect. Coffee is everywhere in the office. Espresso machines are in each kitchen, coffee presses are everywhere, and the office is being refreshed to really look more like you're sitting in an authentic store.

Cons

Unfortunately, the company really has gotten to a place where you really can't go anywhere, unless you know someone, and “managing optics” is almost an important as being able to navigate your job function. While the company offers you many opportunities to develop, those development opportunities are seldom met with a new opportunity outside of your function. For example, you may be working to develop as a specialist, but are currently a coordinator. If you were to apply for the specialist role, even though you have been on a “stretch assignment” as a specialist for months, you are looked at as only having the experience of a coordinator. Additionally, the politics within the office have gotten to a place where it takes at least twice as long to get your job done as it needs to. You must schedule a meeting to sit down and talk with everyone, because since everyone is in meetings all day, sending an email, it will just get lost and you’ll get no response. And because everything is so political, leaders are in place who should not be, they just knew the right person or had the right connection. Either that, or jobs are posted for an investor's conference, but are pulled before an offer is made (after the interview process), to make the company look like they're hiring, when they're not... Managing optics.

4.0
Jan 27, 2015
Recommend
CEO approval
Business Outlook

Pros

Depending on your manager, the hours are super flexible. Free drinks at the store you work at all the time (still got the hook up after quitting). You get to take home a pound of coffee every week (or another retail product home). 30% discount on absolutely anything at any starbucks. Its fun making drinks, if you're on register you interact with a lot of friendly and attractive people.

Cons

Clean up is tedious -- starbucks makes a big deal about sanitation rules. Shift supervisors are annoying because they are usually young and just as clueless as you are but have authority over you.

1.0
Nov 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Warm, fuzzy culture on paper. Free coffee and shift drinks. Good pay and decent benefits.

Cons

Frequent change of district leadership that comes with frequently changing demands. Managers are expected to complete 40+ hours of management work in 6.5 hours per week. 33.5 hours you'll be deployed as a supervisor or barista. The difference in what you cannot complete in the 6.5 hours will be expected to be complete in unpaid time. They will put you on a performance improvement plan or ask you to step down. They turnover 80% of external hires at the management level. Additionally they use GMO food, cruel animal practises, and the CEO is opposed to raising the federal minimum wage and GMO labeling. When they fire you they will tell your peers that you decided to pursue other opportunities.

Viewing 142 - 144 of 85,287 Reviews

Glassdoor has 90,995 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.