Starbucks reviews

3.5

56% would recommend to a friend

(85,287 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,287 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
3.0
Jan 17, 2024

Hard to Handle

Recommend
CEO approval
Business Outlook

Pros

The pay is great, more than you will get at any other food service industry. The benefits and stock are also amazing, no matter where you are at in life/career.

Cons

You are on call 24/7 for your store. The training is 2 months, incredibly basic and glosses over every important detail needed to be a truly effective manager within Starbucks' standards. You are not protected by anyone to your own time off, and you are required to take your administrative days IN the cafe. You are effectively floor coverage for your 8 hour shift and if you are lucky, you might be able to get off the floor to do some administrative tasks. Overall, the amount of hours worked is much higher than 40, there is no consistency to your schedule, and your staff will quit on a dime leaving you to work an open/close shift. In a less busy store, might be worth it.

5.0
Oct 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Respect and flexibility to Employee (partners), what a GREAT CULTURE Multi-gen., multi-cultural, truly embrace Inclusion & Diversity Good work-life balance and great benefits for family; reasonable overall compensation Great global and regional office culture; please don't be confused with the local cafe operations run by the licensee (totally different companies)

Cons

Not for everyone; especially for those who worked under local HK-styled management for years Not recommended for those who are direct boss-focus, passive, shy, reactive, inexperienced with overly ambitious and aggressive (i.e. naive) career expectations

1.0
Aug 8, 2023

Cult-like Company

Recommend
CEO approval
Business Outlook

Pros

fun and unique co-workers. free drinks. that's it.

Cons

Always understaffed even while huge promotions are going on. You're constantly given false hope of promoting just to get you to cover someone's shift. Starbucks loves to preach about mental health but the moment you're not feeling mentally available you get yelled at by upper management. You're getting paid $17 an hour for selling your soul and juggling the work of 3 other people. Sometimes it will just be you and a supervisor while the line is out the door and online mobile orders flow in like harry potters invitations to hogwarts. Hours also suck. Sure you're getting paid above minimum wage but unless its the summer or holiday season, you only get 12 hours a week. Managers make you feel awful for calling out when you're sick. If you request a certain availability managers will give you minimum amount of hours forcing you to go back to open availability. Everyone who works here hates it. The only reason to stay is for the fake "family" of crew you are working for. Starbucks also preaches about the quality of their coffee and customer connections. Everyday is a fake plastered smile and fast food quality coffee. The company doesn't care about us, they don't give us the a full staff to meet company values. We are doing the bare minimum to get paid and survive. Starbucks used to be the leader in pay, now anywhere else is paying the same or more without having to handcraft drinks or deal with the rudest customers on the planet.

Viewing 160 - 162 of 85,287 Reviews

Glassdoor has 90,996 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.