Starbucks reviews

3.5

56% would recommend to a friend

(85,366 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,366 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
1.0
Jul 7, 2019

A Gloried Fastfood Company

Recommend
CEO approval
Business Outlook

Pros

* One free food item and drink after working a shift * A free pound of coffee every week * Free Spotify subscription while employed * Health care options available after working 90-shifts * 401k benefits plan * Inclusive company culture that doesn't tolerate discrimination PROS SUMMARY: If you're looking for a minimum wage job and need healthcare, Starbucks might be worth it. Otherwise, do everything in your power to get a better job.

Cons

* A huge learning curve at the beginning of the job - the first 3-months are brutal * Dealing with rude and entitled customers on a regular basis who treat you like garbage * Interacting with the homeless population who use the store’s bathrooms to use drugs * A constantly changing shift schedule - working hours change week to week, which makes it difficult to build a consistent weekly routine * Working with "lifetime" employees who have been an employee for 5, 10, or 15-years and Starbucks is the only job they know (they take the job way too seriously and are desperately trying to get promoted into upper management) CONS SUMMARY: Starbucks is not your laid back "chill" neighborhood cafe. It is a machine - a fast food restaurant that is focused on sales per hour. You will be working constantly; if you are not serving a customer, there will always be something for you to clean or prepare, and managers will make sure you never stand idle. If you are a student or someone looking for extra cash, I strongly encourage you to find employment elsewhere. There are so many jobs that pay more than minimum wage and require less effort than Starbucks. I left every shift feeling absolutely drained; having to deal with critical managers, the homeless population, rude customers, and being forced to smile and apologize through it all felt so incredibly demeaning. If you ignore my warnings and take the job, please don't stay long. Starbucks should be a stepping stone – like a bus stop or a train station – a place where you can take shelter while waiting for the next step. Use your time a Starbucks to learn a new skill, take college classes, and find a way to enter a better career. Anyone can become a barista. That’s why the job pays minimum wage – it’s not a rare or valuable skill set. Invest in yourself and find a career that has more options than just becoming a store manager.

2.0
Jun 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Great benefits, good pay, free coffee

Cons

Employees are not respected and taken care of, too corporate now. No work life balance. Phone calls and text any time your store is open

1.0
Jun 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Great Customers, some good coworkers

Cons

Lazy upper management, terrible pay, no work life balance, constantly getting asked to come in on days off and being made to feel guilty if you can't, dishonesty from upper management, I have caught my manger on Facebook during peak hours, walking off the floor and abandoning us to talk to customers, walking in late and then handwriting in her time stamp as on time,

Viewing 277 - 279 of 85,366 Reviews

Glassdoor has 91,081 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.