Does T-Mobile pay their employees well?

According to anonymously submitted Glassdoor reviews, T-Mobile employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at T-Mobile. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at T-Mobile?

62% of T-Mobile employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated T-Mobile 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at T-Mobile?

Mobile Expert (3038) , Sales Associate (1267) , Retail Sales Associate (1130) , Sales Representative (754) , Customer Service Representative (698) , Retail Store Manager (668) , Retail Associate Manager (544) , Account Executive (377) , Manager (314) , Store Manager (298) , Retail Sales Representative (270) , Sales (207) , Software Engineer (195) , Assistant Manager (164) , Account Expert (157)

What are the pros of working at T-Mobile according to real employee reviews?

"Mobile benefits are great and I could imagine someone working at HQ is very happy with life because of them." ((in 3414 reviews)); "Good pay working part time when at the right store with the right traffic and are good at sales." ((in 2148 reviews)); "This is a company with a great culture and a set of policies that are very positive for employees." ((in 968 reviews)); "So many great people that work here Positive results in the past few years have created good momentum" ((in 786 reviews)); "commission based is good and bad. it depends on traffic of store and promotions" ((in 667 reviews))

What are the cons of working at T-Mobile according to real employee reviews?

"Poor Management Unprofessional You might get unlucky and get a manager that doesn't know what he is doing and the employees suffer" ((in 939 reviews)); "Bad manager who has no idea what is going on a day to day basis?" ((in 524 reviews)); "Executive Management and Senior Leadership is lacking direction and does not back you up or provide any constructive coaching." ((in 398 reviews)); "They expected workers to work long hours and meet quotas while receiving no help from management." ((in 336 reviews)); "Bad upper management not considerate" ((in 290 reviews))

What are employees saying about T-Mobile layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about T-Mobile layoffs and their outlook for job security at T-Mobile in 2026.

T-Mobile reviews

3.6

62% would recommend to a friend

(23,137 total reviews)

Srini Gopalan

51% approve of CEO

51% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Compensation and benefits

3.5

Culture & values

3.4

Work/Life balance

3.3

Career opportunities

3.0

Senior management

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,137 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

23K reviews

2.0

Nov 2, 2012

Ok in training but once you get on the floor, run for your life

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits. Half price phones, $15 all inclusive rates plans for phones, health insurance package, they even offer pet insurance! Training program is good and you're paid for it. My coach in training was an excellent teacher and an overall nice person to work for.

Cons

Once you get through training, sales are the only thing that matter. You are required to keep your calls under 7 minutes long, even if the problem is not resolved. My coach wanted us to upsell twice on EVERY call, even if the customer was upset with their bill and was clearly not trying to buy anything more. I got cussed out on a daily basis. Co-workers who did make the sales quota either did not remove services customers had asked them to or would add services without the proper permission. After one bad call where I had to remove about $45 worth of services, my coach threatened me with my job. And that's when I quit. This job is not worth the stress and is just a waste of time. Don't bother.

1.0

Apr 26, 2009

People hate working at an organization without growth opportunities.

Cash applications coordinator

Recommend

CEO approval

Business Outlook

Pros

Stable/secure company due to lots of customers. Fringe benefits (i.e., discounted employee cell phone plan) are useful and appreciated by employees. Also, the option to get a new cell phone every few years as an employee is another nice perk of being an employee. Employee team-building trips are fun and the variety of trips is also nice.

Cons

Low salary is the biggest downside to working at this organization. Similar cell phone companies pay their employees far better than this organization is capable of doing. Lack of growth opportunities is another factor why employee morale is down and they tend to have a high turnover rate in certain departments. Employees at this organization don't respect one another and management has no regard for lower-level employees contrary to what management may say.

1.0

Feb 2, 2009

4th in wireless for a reason

Director

Recommend

CEO approval

Business Outlook

Pros

The only reason to work here is for the pay and the benefits. At least they try to keep these competative. It will be interesting to see if these remain in tact as the results continue to decline.

Cons

The leadership team does not know what they are doing. They do not provide direction, do not have any desire to lead in wireless, are selfish and manage their teams in silos. They talk about values but ususally only use them to cover up and disguise their real actions. It is easy to be tricked into situations and they love to point fingers and lay blame on those outside their own group or lower level employees.

Viewing 31 - 33 of 23,137 Reviews

Top companies for "Compensation and Benefits" near you

Telefónica

3.8★Compensation & Benefits

Jobs at T-Mobile

Retail Wireless Consultant - Part-Time

Retail Wireless Consultant - Part-Time

Retail Wireless Consultant - Part-Time

Mobile Associate - Retail Sales

Mobile Associate - Retail Sales

T-Mobile

T-Mobile reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Ok in training but once you get on the floor, run for your life

People hate working at an organization without growth opportunities.

4th in wireless for a reason

Top companies for "Compensation and Benefits" near you

Jobs at T-Mobile

T-Mobile reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Jobs at T-Mobile

T-Mobile reviews FAQs