T-Mobile reviews

This particular position is crazy. It is a collections position (generally incoming calls), but the things you are required to while you are on that call are nuts. You have to nogotiate a payment within certain parameters and service the customer's account, and leave a smile on their face even though you just pushed them for money in a very, very, very short period of time. If it was just collections, it would be whole different ball game, but the metrics that they have in place can be met by very few people. They say that your call time will average out if you get stuck on a long call but the requirements are so tough that its not really true. If you have more than 2 long calls in a day, forget it. There seems to be a few people that can do this job really well and I'll admit that those people make good money. Everyone else gets out of there pretty quick.

A few of the negative points of working at T-Mobile are: - Work/Life balance is totally ignored. I worked more than 550 hours of unpaid overtime in 2010. One of the things I hate most about my job is that I'm routinely required to call people off of their PTO and insist they drop everything and work. I've had to make these calls at 2am on a holiday weekend and listen as peoples' kids wake up crying in the background as the coworker logs in on his/her laptop. - The pay is miserable. It took me five raises, two re-orgs, a master's degree, and executive butt-kissing to get up to the MINIMUM for my position's pay range. - Company leadership is manipulative and dishonest. For instance, one of our key metrics impacting our bonuses corresponded to the scores on our employee satisfaction survey. If we said the place was great to work at, then our bonus would be higher. We were not told this and, as a result, were dinged on our bonuses because we were dissatisfied with our compensation. - There are no opportunities for advancement. Some of management have started trying to help with this, but the company much prefers to bring in managers from outside, rather than promote within. The saying is: "If you want to grow at T-Mobile, leave the company and come back later." I've seen people do this very successfully. - Highly political. T-Mobile is fraught with politics, more so than any of its competitors. Departments are constantly trying to usurp each other and project teams get stuck in the middle. When executive politics delays a project, all the individual contributors are punished. - Unethical leadership. Our leadership teams often go back on their words, even when there are emails and contracts in place and they expect everyone to be okay with that. My offer letter stated that I was being paid 3/4 full salary until I finished my MBA. When I finished my MBA, the company refused to give me a raise. I've also seen our leadership back out of business deals with OEMs, even after signing contracts and after the OEM manufactured tens of thousands of units for us. Leaving business "partners" strung out like that is just wrong.