T-Mobile reviews

3.6

62% would recommend to a friend

(23,170 total reviews)
avatar

Srini Gopalan

50% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,170 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
2.0
Jan 15, 2009
Recommend
CEO approval
Business Outlook

Pros

Good physical work environment, convenient location, well-known company locally.

Cons

Not seen as a leader in its industry, and does not see itself as anything near a leader. No concept of employee development/training as preparation for future leadership grooming. Petty approach to spending on training and travel, while at the same time large waste of funds be executive level management. Some very old-style managers who have repackaged themselves into innovators. Way too much time spent on conference calls and political point-scoring on those conf calls.

1.0
Dec 11, 2008
Recommend
CEO approval
Business Outlook

Pros

T-Mobile has great benefits and above average pay for Springfield, Missouri. You may dress pretty much any way you want which becomes rather sickening when people wear their pajamas and such. It's a very unprofessional atmosphere, but a good place to work if you don't like to look nice every day.

Cons

Many of the team leaders and members of management have poor grammer and act unprofessional. It's hard not to just laugh out loud at some of the yokels in management positions. Customer Care Reps have to hurry through calls to keep call handling times low so customers get unsatisfactory service and have to call back in. Working there was an overall nightmare.

4.0
Sep 3, 2008
Recommend
CEO approval
Business Outlook

Pros

By far, I have had the best managers and senior manager of my career at T-Mobile. The people I report to directly work hard and do their best to ensure that the employees are treated fairly, compensated and have the necessary time off when work encroaches on the personal life too much. The salary is also good for the area. We recently underwent a pay review and many employees received pay grade increases as well as salary increases. That was nice and quite unexpected when the economy has been slowing down.

Cons

Unfortunately, beyond my senior manager, my leadership above him is lacking. Most directors and all VPs have been relocated to Seattle, so the Atlanta office often feels invisible to the rest of the company these days. Our director has never visited Atlanta since he joined the company months ago. Our relatively new CIO has drastically changed the culture of the company since he took over, to where it no longer feels like a fun place where you can work hard and move ahead. We lost some great leadership in the company when he took over, and now we're feeling the impacts of why they all left. It also seems like we're having more and more work thrown at us with fewer resources to carry out the work. In my organization alone, it seems like many of my teammates are burnt out, and there's no relief in sight. New full time employees don't exist in Atlanta, and contractors seem next to impossible to come by. The only growth in the company seems to be in Seattle and Frisco, TX. Atlanta feels like a dying office. Finally, the company claims to be a "Best Place to Work", and one of the things that made it that way was a comprehensive employee survey that was completed every year, up until now. This year, we were told that they're only doing a "spot" review of randomly selected employees. A full review is coming sometime next year, but then they'll alternate "spot" reviews every year after that. With so few people being able to provide feedback, it no longer feels like we all have a voice.

Viewing 364 - 366 of 23,170 Reviews

Glassdoor has 24,549 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.